Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.


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  • Sacramento County District Attorney
    Takes complaints and investigates advertising fraud, business misrepresentation and environmental problems.

  • Safe Drinking Water Hotline, (EPA)
    The hotline answers questions on the Safe Drinking Water Act, rules and regulations, and consumer questions.

  • San Diego City Attorney
    Investigates and prosecutes consumer fraud, false or misleading advertising, unlawful business practices and environmental pollution violations.

  • San Francisco District Attorney
    Mediation of disputes involving San Francisco-based businesses; prosecution of criminal and civil consumer fraud.

  • San Francisco Immigrant Legal & Education Network (SFILEN)
    SFILEN works to achieve this mission of immigrant rights through building grassroots leadership, providing free immigration legal services and comprehensive legal assistance, promoting community education, and organizing to empower the immigrant community.

    We have organized and implemented this system to respond to the heightened enforcement actions be Immigration and Customs Enforcement (ICE).

  • San Francisco Medical Society (SFMS)
    The San Francisco Medical Society is a nonprofit organization that advocates for physician and patient rights, unites physicians of all specialties to create a solid local medical community, and works to improve the health of all San Franciscans by providing support and education to physicians and patients. Contact them about complaints regarding medical services received from doctors, questions about ethics and insurance problems. They provides…

  • San Francisco Rent Stabilization and Arbitration Board (Rent Board)
    Contact with questions about rent control in San Francisco. It may investigate reports of wrongful eviction as defined by city rent laws. This is an agency of the City/County of S.F.

  • San Francisco Tenants Union
    Advises tenants on their rights. Publishes "San Francisco Tenants' Rights Handbook" and "Tenant Times." Drop-in counseling for non-members; phone counseling for members only. Assistance in tenant organizing. Call for hours.

  • San Mateo County Bar Association
    Recorded information on legal subjects of public interest.

  • San Mateo County District Attorney
    The mission of the District Attorney’s Office is the prosecution of adult and juvenile offenders, to provide services to victims of crime, enforcement of consumer and environmental laws, provision of legal and investigative support to other law enforcement agencies, and dissemination of public information about law enforcement.

  • Santa Clara County District Attorney
    Complaints are taken in writing. Call for a complaint form or write to the above address detailing the circumstances of your complaint. Provides information and referral; landlord/tenant information also available. Offices in San Jose.

  • Santa Cruz County District Attorney
    Advises on buyer-seller disputes; provides legally-binding mediation/arbitration and investigates and prosecutes consumer fraud, misleading advertising and unfair business practices.

  • Santa Monica City Attorney
    Provides free services to Santa Monica residents whose rights have been violated by Santa Monica businesses. Santa Monica residents experiencing problems in other locations will be referred to the appropriate agency.

  • SaveOnPhone
    Free long distance comparison service that also sells long distance services.

  • Seafood Inspection Program
    The National Oceanic and Atmospheric Administration (NOAA) oversees fisheries management in the United States, and through the 1946 Agricultural Marketing Act, provides a voluntary inspection service to the industry. The NOAA Seafood Inspection Program offers a variety of professional inspection services which assure compliance with all applicable food regulations. In addition, product quality evaluation, grading and certification services on a product lot basis are also…

  • Search to Involve Pilipino Americans (SIPA)
    Call for information and referrals for questions regarding telecommunications. Also provides social services.

  • Securities and Exchange Commission (SEC)
    Handles complaints about stock brokerage firms, mutual funds, stock transactions, stolen or lost certificates, and insider trading. The Commission is responsible for preventing fraud and deception in the purchase and sale of securities and this office and also administers federal laws involving securities and finances to protect investors and the public.

  • Securities Investor Protection Corporation
    SIPC maintains a special reserve fund authorized by Congress to protect investors at bankrupt brokerage firms. This site features information and tips, as well as an online claim center, which allows investors in liquidation proceedings to produce case-specific filing documents.

  • SEEDS Community Resolution Center
    SEEDS Community Resolution Center helps people find solutions to community issues and problems. They offer a variety of programs and services to residents and businesses in Alameda County. They cannot and do not provide legal advice.

  • Self-Help for the Elderly
    A full range of services for seniors residing in San Francisco, San Mateo and Santa Clara Counties, including job training and placement, licensed home care, in-home support, delivered meals, residential care, independent housing, adult day health and Alzheimer's day care. Nine multi-service centers offer recreational and educational activities. Businesses include home repair, homecare and a domestic employment registry. A multi-service organization providing programs along a…

  • Senior Companion Program (SCP), Senior Corps
    The Senior Companion Program (SCP) is part of Senior Corps, a network of national service programs that provides older Americans with the opportunity to apply their life experiences to meeting community needs. Senior Companions serve one-on-one with the frail elderly and other homebound persons who have difficulty completing everyday tasks. They assist with grocery shopping, bill paying, and transportation to medical appointments, and they alert…

  • Senior Services Information and Assistance
    Senior Services mission is to to promote the emotional, social, and physical well-being of older adults in Washington state.

  • SeniorLaw
    Legal information oriented toward senior citizens, which includes topics such as Elder Law, estate planning, trusts, Medicare, Medicaid, and the rights of the elderly and people with disabilities.

  • Shepherd, Finkelman, Miller & Shah, LLP
    This is the website for Shepherd & Finkelman, LLP, a law firm that often represents consumers in class action suits. Site includes a glossary of terms used in class action lawsuits and a description of how class action lawsuits work. View the website for more offices throughout the US.

  • SOCAP International (Society of Consumer Affairs Professionals)
    SOCAP provides training, conferences, and publications to encourage and maintain the integrity of business in transactions with consumers. The organization also encourages and promotes effective communication and understanding among business, government and consumers, and defines and advances the consumer affairs profession.


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