Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.


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  • Pacific Business Group on Health
    The Pacific Business Group on Health (PBGH), a business coalition of 50 purchasers, seeks to improve the quality and availability of health care while moderating cost. Founded in 1989, the non-profit coalition is one of the most active in the country.

  • Parent Advocacy Coalition for Educational Rights (PACER)
    The mission of PACER Center (Parent Advocacy Coalition for Educational Rights) is to expand opportunities and enhance the quality of life of children and young adults with disabilities and their families, based on the concept of parents helping parents. Founded in 1977, PACER Center was created by parents of children and youth with disabilities to help other parents and families facing similar challenges. Today, PACER…

  • Pasadena Dist. Office of the LA County Dept. of Public Social Services
    Assists residents of Pasadena and Alta Dena with a variety of consumer problems. Handles landlord/tenant disputes including assistance in filling out questions for unlawful detainer civil cases ($10 fee), domestic violence restraining orders (free to local residents, $10 fee to others), income tax forms and civil harassment suits.

  • Pasadena Human Relations Commission
    The mission of the Pasadena Human Relations Commission is to engage in activities designed to aid in elimination of prejudice, intolerance and discrimination against individuals or groups because of race, religion, national origin, sex or cultural background. It also assists the City in achieving better inter-group understanding among residents and provides assistance to local private persons and groups seeking to promote good will and better…

  • Pennsylvania - Attorney General
    The Pennsylvania Attorney General Office is dedicated to ensuring that Pennsylvania consumers are treated fairly and properly. The work of the Attorney General's Public Protection Division includes guarding Pennsylvanians against telemarketing scams or identity theft, fighting for civil rights, monitoring charitable organizations and protecting consumers from deceptive advertising or other unfair business practices.

  • Pennsylvania - Better Business Bureau (BBB)
    Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.

  • Pennsylvania - Bureau of Ride and Measurement Standards
    The Bureau's Weights and Measures Division of the Bureau of Ride & Measurement Standards focuses on one core objective: making sure Pennsylvania consumers get what they paid for. Every dollar matters, which is why the Weights and Measures Division has staff working across the state to protect consumers, businesses and manufacturers from unfair business practices and assure equity in the marketplace.

  • Pennsylvania - Department of Motor Vehicles (DMV)
    Pennsylvania DMV site has been created to help you renew or register for a drivers license, find DMV forms, practice tests, drivers ed & traffic schools, auto insurance, or just about anything else related to Pennsylvania DMV.

  • Pennsylvania - Insurance Department
    The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.

  • Pennsylvania - Public Utility Commission
    The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.

  • Pennsylvania - Secretary of Banking Department
    The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. The Consumer Services staff at the Department of Banking answer complaints and inquiries daily through this website and more than 6,000 calls each year to the consumer hotline.…

  • Pennsylvania Department of Banking and Securities
    Each state has its own laws and regulations for securities brokers and for all types of securities, including stocks, mutual funds, commodities, real estate offerings, uninsured investment products sold by banks and others. The officials enforce these laws and regulations. State securities agencies are responsible also for preventing fraud and abuse in the sale of all but the largest securities offerings. If you have a…

  • Pension Benefit Guaranty Corporation
    PBGC was created by the Employee Retirement Income Security Act of 1974 to encourage the growth of defined benefit pension plans, provide timely and uninterrupted payment of pension benefits, and keep pension insurance premiums at a minimum. Defined benefit pension plans promise to pay a specified monthly benefit at retirement, commonly based on salary and years on the job.

  • People With Disabilities Foundation (PWDF)
    People With Disabilities Foundation (PWDF), an IRS § 501(c)(3) public, nonprofit agency whose mission is to provide education and advocacy for people with psychiatric and/or developmental disabilities, so that they can achieve equal opportunities in all aspects of life. PWDF’s Advocacy Program provides legal services in eight San Francisco Bay Area counties. PWDF’s Public Awareness and Education Program presents free educational seminars and sells interactive…

  • Petaluma People Services Center (PPSC)
    At Petaluma People Services Center (PPSC) their goal is to reduce poverty, physical and mental abuse, chemical dependence, violence, ignorance, isolation and mental illness, among children, adults, families and seniors. PPSC is much more than a collection of 34 human services programs based on best practice research with measurable outcomes. They are a community of caregivers existing within the larger community whose sole purpose is…

  • Physical Therapy Board of California
    The Board is a California State government agency, which licenses and disciplines physical therapist and physical therapist assistants. The Board provides three principal types of consumer services: verifies education and background prior to licensure, information about physical therapist and physical therapist assistants, and investigation of complaints against physical therapist and physical therapist assistants.

  • Physician Assistant Committee, California Dept. of Consumer Affairs
    The Physician Assistant Board of the Medical Board of California serves and protects consumers of California through licensing, approving physician assistant training programs, and enforcement of the laws governing the Physician Assistant Practice Act. Physician Assistants are highly skilled professions who, under the supervision of a physician and surgeon, provide patient services ranging from primary medicine to very specialized surgical care.

  • Poison Control Centers in California (CPCS)
    This is a telephone consultation service for emergency questions about poison exposure. Look in the White Pages for the poison control center that serves your county.

  • Postal Regulatory Commission (PRC)
    The PRC is an independent regulatory agency. It is composed of five Commissioners each appointed to a six-year term of office by the President and confirmed by the Senate. The Commission reviews Postal Service requests for new domestic mail rates, fees and mail classifications. It then makes recommendations to the Governors of the Postal Service after reviewing the request in public proceedings. In addition to…

  • Practical Money Skills for Life
    Advice, classroom curriculums, calculators and more from payment card network giant Visa

  • President's Council on Physical Fitness and Sports, (HHS)
    The President’s Council engages, educates, and empowers all Americans to adopt a healthy lifestyle that includes regular physical activity and good nutrition. The President’s Council is made up of athletes, chefs, physicians, fitness professionals, and educators who are appointed by the President and serve in an advisory capacity through the Secretary of Health and Human Services.

  • Privacy Basics and Opt-Out Strategies
    The Privacy Rights Clearinghouse provides guidance on Privacy Basics and Opt-Out Strategies.

  • Privacy Rights Clearinghouse
    Provides information and referral to California consumers for technology-related privacy issues. Free fact sheets on a variety of consumer topics: junk-mail, credit reports, contracts, Social Security numbers, medical privacy and others.

  • Professional Fiduciaries Bureau, Dept. of Consumer Affairs of California
    The Professional Fiduciaries Bureau was created by legislation that passed and was enacted into law in 2007 to regulate non-family member professional fiduciaries, including conservators, guardians, trustees, and agents under durable power of attorney as defined by the Professional Fiduciaries Act. Professional fiduciaries provide critical services to seniors, disabled persons, and children. They manage matters for clients including daily care, housing and medical needs, and…

  • Project Sentinel
    Project Sentinel is a non-profit agency providing services to help people resolve housing problems. The agency assists home seekers as well as housing providers through counseling, complaint investigation, mediation, conciliation and education. The services are funded by cities and counties in the greater Bay Area and Central Valley. All services are free and confidential.


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