Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.


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  • Napa County District Attorney
    The Consumer and Environmental Protection Division of the Napa County District Attorney’s Office protects consumers and honest businesses from unfair business practices, ranging from a deceptive sales pitch by a local car dealer to false advertising by national corporations. It also serves to protect the environment and consequently, the health and safety of Napa County’s citizens.

  • Napa Fair Housing Center (Greater Napa Housing Center)
    Fair Housing Napa Valley, a 501(c) (3) nonprofit corporation dedicated to fair and equal housing opportunity for all county residents, is the only agency in Napa County where residents can obtain impartial comprehensive fair housing counseling, information, and referral and mediation services. The primary mission is fair housing, and services include extensive education and enforcement activities including intake of discrimination complaints, testing, investigation, and referrals…

  • National Association for the Deaf
    This organization helps to maintain the rights of the deaf. It provides programs in the areas of education, employment, healthcare, and telecommunications. The NAD finds the key issues that are facing the deaf and provides infomation and resources to the consumer. Finally it offers youth leadership training and many more services for the deaf.

  • National Association of Attorneys General (NAAG)
    Find the name and contact information of the Attorney General of any state.

  • National Board of Chiropractic Examiners (NBCE)
    The National Board of Chiropractic Examiners (NBCE) is the principal testing agency for the chiropractic profession. Established in 1963, the NBCE develops and administers standardized national examinations according to established guidelines. Among the benefits of the NBCE exams are: * promoting high standards of competence * assisting state licensing agencies in assessing competence * facilitating the licensure of incoming practitioners * enhancing professional credibility

  • National Cancer Institute (NCI)
    The National Cancer Institute coordinates the National Cancer Program, which conducts and supports research, training, health information dissemination, and other programs with respect to the cause, diagnosis, prevention, and treatment of cancer, rehabilitation from cancer, and the continuing care of cancer patients and the families of cancer patients. Specifically, the Institute: * Supports and coordinates research projects conducted by universities, hospitals, research foundations, and businesses…

  • National Center for Assisted Living (NCAL)
    The National Center for Assisted Living (NCAL) is the assisted living voice of the American Health Care Association (AHCA), the nation’s largest organization representing long term care.

  • National Center for Learning Disabilities (NCLD)
    This organization is a good resource for people who have or want to learn about learning disabilities. Fact sheets, lists of topics about learning disabilities, research news and helpful guides are all found online.

  • National Center on Physical Activity and Disability (NCPAD)
    The goal of this organization is to help people with disabilities pursue the physical activities that they enjoy. It provides hundreds of programs and resources all over the country that people can become involved in. Free information on many disability-related topics and videos are also found on the website.

  • National Clearinghouse for English Language Acquisition (NCELA)
    Authorized under Title III of the No Child Left Behind Act of 2001 (NCLB), the National Clearinghouse for English Language Acquisition & Language Instruction Educational Programs (NCELA) supports the U.S. Department of Education's Office of English Language Acquisition, Language Enhancement, and Academic Achievement for Limited English Proficient Students (OELA) in its mission to respond to Title III educational needs, and implement NCLB as it applies…

  • National Community Reinvestment Coalition (NCRC)
    NCRC’s goal is to end discriminatory banking practices and increase the flow of private capital and credit into underserved communities across the country.

  • National Conflict Resolution Center
    The National Conflict Resolution Center (NCRC) is a full service alternative dispute resolution provider, based in San Diego, California since 1983. NCRC provides and promotes collaborative dispute resolution and conflict management to individuals, organizations and society through education, training and client services.

  • National Consumer Law Center (NCLC)
    The National Consumer Law Center (NCLC) helps consumers, their advocates and public policy makers use powerful and complex consumer laws on behalf of low-income and elderly Americans seeking economic justice.

  • National Consumers League
    The National Consumers League is America’s oldest consumer organization, representing consumers and workers on marketplace and workplace issues since our founding in 1899. NCL provides government, businesses, and other organizations with the consumer’s perspective on concerns including child labor, privacy, food safety, and medication information.

  • National Consumers League's Fraud Center
    National Fraud Information Center (NFIC) provides recorded information on current frauds; tips on how to avoid becoming a victim; consumer publications you can order; and access to staff who provide referral services and assistance in filing complaints.

  • National Council on Disability (NCD)
    The National Council on Disability (NCD) is an independent federal agency, composed of 15 members appointed by the President, by and with the consent of the U.S. Senate. The purpose of NCD is to promote policies, programs, practices, and procedures that guarantee equal opportunity for all individuals with disabilities, and that empower individuals with disabilities to achieve economic self-sufficiency, independent living, and inclusion and integration…

  • National Council on the Aging (NCOA)
    A full range of services and programs designed to enhance and assist older Americans and agencies that work with older Americans. They work with thousands of organizations across the country to help seniors find jobs and benefits, improve their health, live independently, and remain active in their communities. Check their website for the regional office near you.

  • National Credit Union Administration (NCUA)
    Insures member shares in all federal credit unions and state credit unions that apply for and meet the insurance standards. Handles complaints against member agencies. Call one of their regional offices first to resolve the complaint.

  • National Disability Rights Network (NDRN)
    The National Disability Rights Network (NDRN) is the nonprofit membership organization for the federally mandated Protection and Advocacy (P&A) Systems and Client Assistance Programs (CAP) for individuals with disabilities. Collectively, the P&A/CAP network is the largest provider of legally based advocacy services to people with disabilities in the United States.

  • National District Attorneys Association (NDAA)
    The National District Attorneys Association is the oldest and largest professional organization representing criminal prosecutors in the world. NDAA was formed in 1950 by local prosecutors to give a focal point to advance their causes and issues at the national level. NDAA representatives regularly meet with the Department of Justice, members of Congress and other national associations to represent the views of prosecutors to influence…

  • National Fair Housing Advocate
    The National Fair Housing Advocate Online is a resource designed to serve both the fair housing advocacy community and the general public with timely news and information regarding the issues of housing discrimination. This site is maintained by the Tennessee Fair Housing Council.

  • National Foundation for Credit Counseling (NFCC)
    NFCC is a national, non-profit network of 1,450 credit counseling centers. Their site provides debt and credit resources, on-line counseling and budget calculators, as well as a way to locate the Consumer Credit Counseling Service nearest you.

  • National Fraud Information Center (NFIC)
    Use their "Online Incident Report Form" to report phone or mail fraud, fraudulent advertisements in magazines, newspapers, and television, or fraud via commercial online services or the Internet.

  • National Health Information Center (NHIC)
    A health information referral services which links consumers and health professionals who have health questions with organizations best able to provide answers.

  • National Highway Traffic Safety Administration (NHTSA)
    You can register a complaint regarding anything involving vehicle safety and learn if there is an active investigation. Recording provides information on vehicle safety, recalls and defects. Give make, model and year of car to learn if it has been subject to a recall or is under investigation. Crash test data is available; also gives information on child safety seats. Leave your address and the…


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