Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.


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  • F.I.S.H. of Sonoma Valley
    Groceries and services for low-income people in Sonoma Valley. This agency provides emergency rental assistance funds to help tenants keep their rental units, or help with first month's rent and/or deposits for moving into a rental unit (HCA Fund Program).

  • Face To Face-Sonoma County Aids Network
    Providing services for people with AIDS or who are HIV positive. Bilingual (Spanish-English).

  • Fair Credit Reporting Act (FCRA) and the Privacy of Your Credit Report
    An excellent in-depth resource on the Fair Credit Reporting Act (FCRA), the first federal law to regulate the use of personal information by private businesses, prepared by the Electronic Privacy Information Center.

  • Fair Housing Council of Central California
    The Fair Housing Council of Central California is a private organization that facilitates equal access to apartments, homes, mortgage loans, and insurance policies for residents of the Central Valley. As an operating member of the National Fair Housing Alliance, the FHCCC is dedicated to educating the housing industry and community in regard to state and federal housing laws, conducting research into the nature and extent…

  • Fair Housing Foundation
    The purpose of the Fair Housing Foundation is to actively support and promote freedom of residence through education, advocacy, and litigation, to ensure that all persons have the opportunity to secure safe and decent housing that they desire and can afford, without regard to their race, color, religion, gender, sexual orientation, national origin, familial status, marital status, disability, ancestry, age, source of income or other…

  • Fair Isaac Corporation (FICO)
    Fair Isaacs Inc. is one of the largest and oldest creators of the consumer credit scoring models used by financial institutions to assess loan applicants' risk, offers very general information on credit scores.

  • Families USA
    The organization is committed to comprehensive reform of health and long-term care and works to educate and mobilize consumers on those issues. It has two grass roots advocacy networks - asap! and HealthLink USA - and develops and distributes publications as well.

  • Family Youth and Children's Services (Child Protective Services-CPS) 

    The Family, Youth and Children's Services Division works with individuals and the community to ensure the safety and well-being of children under 18. Staff provides protective and supportive social services in the belief that children and their families deserve stable nurturing homes, a supportive environment, and a sense of personal empowerment and hope.

  • Fannie Mae
    Fannie Mae provides financial products and services to help low-, moderate-, and middle-income families to buy homes. Site includes a calculator to help you figure out the total costs of a mortgage.

  • Federal Communications Commission (FCC) - Spanish Language Homepage
    Provides easy access to the FCC's Spanish-language consumer bulletins.

  • Federal Aviation Administration (FAA), (DOT)
    Contact for problems with any FAA responsibility such as carry-on luggage and child safety seats. (For problems that do not involve safety call the Department of Transportation.)

  • Federal Bureau of Investigation (FBI), (DOJ)
    The mission of the FBI is to protect and defend the United States against terrorist and foreign intelligence threats, to uphold and enforce the criminal laws of the United States, and to provide leadership and criminal justice services to federal, state, municipal, and international agencies and partners. The organization with these responsibilities has not always been called the FBI.

  • Federal Citizen Information Center (FCIC)
    Consumers can read, print out, or save the current Consumer Information Catalog and the full text of all the publications listed in it. Consumers can access additional information on a wide range of subjects by clicking on different topic headings. Hundreds of publications, the latest product recalls and scams, updates of consumer news from various Federal agencies, and a calendar of consumer- related events are…

  • Federal Communications Commission (FCC)
    Receives complaints about television, cable TV, radio including program content and long distance telephone companies. Write or call.

  • Federal Deposit Insurance Corporation (FDIC)
    Contact about complaints against state-chartered banks that are not members of the Federal Reserve System and for information on deposit insurance.

  • Federal Emergency Management Agency

    FIMA manages the National Flood Insurance Program (NFIP) and a range of programs designed to reduce future losses to homes, businesses, schools, public buildings, and critical facilities from floods, earthquakes, tornadoes, and other natural disasters.

    Mitigation focuses on breaking the cycle of disaster damage, reconstruction, and repeated damage. Mitigation efforts provide value to the American people by creating safer communities and reducing loss of life…

  • Federal Emergency Management Agency (FEMA)
    On March 1, 2003, the Federal Emergency Management Agency (FEMA) became part of the U.S. Department of Homeland Security (DHS). The primary mission of the Federal Emergency Management Agency is to reduce the loss of life and property and protect the Nation from all hazards, including natural disasters, acts of terrorism, and other man-made disasters, by leading and supporting the Nation in a risk-based, comprehensive…

  • Federal Highway Administration
    Provides guidance in resolving complaints against interstate moving, freight and bus companies.

  • Federal Maritime Commission (FMC)
    The FMC protects shippers, carriers and others engaged in the foreign commerce of the U.S. from restrictive rules and regulations of foreign governments and from the practices of foreign-flag carriers that have an adverse effect on shipping in U.S. trades; * Investigates, upon its own motion or upon filing of a complaint, discriminatory, unfair, or unreasonable rates, charges, classifications, and practices of ocean common carriers,…

  • Federal Motor Carrier Safety Administration (FMCSA), (DOT)
    To assist consumers moving across State lines (Interstate), FMCSA has developed the following Web site section, If you experience a problem with your motor carrier (mover), you can file a complaint online at

  • Federal Railroad Administration
    FRA's Office of Safety promotes and regulates safety throughout the Nation's railroad industry. Inspectors specialize in the following five safety disciplines and promote numerous grade crossing and trespass-prevention initiatives: Hazardous Materials Motive Power and Equipment Operating Practices Signal and Train Control Track Highway-Rail Grade Crossing and Trespassing Prevention Programs By law, the Office of Safety is responsible for promoting railroad safety nationwide and enforcing safety…

  • Federal Reserve Consumer Help
    Contact about complaints against state-chartered banks that belong to the Federal Reserve System. Also answers questions about consumer credit protection laws and regulations.

  • Federal Student Aid Information Center (US Dept of Education)
    Federal Student Aid, an office of the U.S. Department of Education, ensures that all eligible individuals can benefit from federally funded or federally guaranteed financial assistance for education beyond high school. They consistently champion the promise of postsecondary education to all Americans—and its value to our society.

  • Federal Trade Commission (FTC)
    Enforces federal consumer protection laws concerning false advertising, deceptive business practices, inaccurate credit reports and handles complaints regarding credit cards, failure of banks to disclose credit terms, denial of credit because of discrimination and inaccurate disclosure of credit reports. May be able to assist with problems of abusive collection agencies.

  • Federation of State Medical Boards
    Directory of state medical boards and links to disciplinary actions taken against doctors.


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