Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.


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  • Oaks Of Hebron
    Oaks of Hebron is a Christian non-profit agency providing residential and recreational services for persons with developmental disabilities. They are a vendored agency of North Bay Regional Center, which is the local organization that receives funds from the California Department of Developmental Services. They provide services to any person referred to us through the Regional Center. Individuals and families seeking services may request Oaks of…

  • Occupational Safety and Health Administration (OSHA) - Dept. of Labor
    A division of the U.S. Department of Labor, OSHA regulates health and safety in the workplace. This site offers information, tips and fact sheets about workplace safety, including information on ergonomics.

  • Office for Victims of Crime (OVC) - Dept. of Justice
    The Office for Victims of Crime offers information and publications about state victim assistance and compensation programs, as well as advice and resources for victims of a variety of crimes.

  • Office of Child Support Enforcement, Dept. of Health and Human Services
    The nation’s Child Support Enforcement Program (CSE) is a federal/state/local partnership to help families by promoting family self-sufficiency and child well-being. CSE provides four major services to their customers: locating non-custodial parents, establishing paternity, establishing support orders and collecting support payments. The program also provides services to non-custodial parents.

  • Office of Civil Rights, Dept. of Health and Human Services
    The Department of Health and Human Services, through the Office for Civil Rights, promotes and ensures that people have equal access to and opportunity to participate in and receive services in all HHS programs without facing unlawful discrimination. Through prevention and elimination of unlawful discrimination, the Office for Civil Rights helps HHS carry out its overall mission of improving the health and well-being of all…

  • Office of Consumer Affairs (OCA), Postal Regulatory Commission
    The mission of the OCA is to be a vigorous, responsive, and effective advocate for reasonable and equitable treatment of the general public in proceedings before the Postal Regulatory Commission. The Commission holds hearings and makes recommendations to the Governors of the Postal Service on proposed changes in postal rates and mail classifications. The OCA represents the interests of the general public in such cases.…

  • Office of Consumer Complaints, Federal Maritime Commission (FMC)
    The Federal Maritime Commission (FMC) is an independent regulatory agency responsible for the regulation of oceanborne transportation in the foreign commerce of the U.S. The Office of Consumer Affairs and Dispute Resolution Services provides a number of services designed to assist shippers, carriers, cruise operators and other industry participants resolve commercial disputes or problems related to the business practices of regulated entities including, an Ombuds…

  • Office of Disability Employment Policy (ODEP) - DOL
    In the FY2001 Department of Labor appropriation, Congress approved an Office of Disability Employment Policy (ODEP) to be headed by an Assistant Secretary. ODEP's mission is to provide leadership to increase employment opportunities for adults and youth with disabilities. ODEP is a federal agency in the Department of Labor. Its customers include: * Individuals with disabilities and their families * Private employers and their employees…

  • Office of Disability Employment Policy, Dept. of Labor
    This agency provides the training needed to help people with disabilities find employment. Offices are found on their website.

  • Office of Energy Efficiency and Renewable Energy (EERE), Dept. of Energy
    The Office of Energy Efficiency and Renewable Energy (EERE) consists of ten programs and several offices that support the office and its mission. The EERE programs support EERE's research and development of energy efficiency or renewable energy technologies in these areas: * Biomass * Buildings * Federal Energy Management * Geothermal * Hydrogen, Fuel Cells and Infrastructure * Industrial * Solar * Vehicles * Weatherization…

  • Office of Fair Housing and Equal Opportunity (FHEO), HUD
    HUD’s Office of Fair Housing and Equal Opportunity administers federal laws and establishes national policies that ensure all Americans have equal access to the housing of their choice. Particular activities carried out by the Office include implementing and enforcing the Fair Housing Act and other civil rights laws.

  • Office of Intergovernmental and Interagency Affairs, (ED)
    Office of Intergovernmental and Interagency Affairs (OIIA) encourages public understanding and support for improving American education. They engage key groups and constituencies including government, business, religious and community organizations, as well as families, students and the general public.

  • Office of Investor Education and Advocacy (SEC)
    The SEC's Office of Investor Education and Assistance provides a variety of services to address the problems and questions you may face as an investor. The office cannot advise the public on what investments to make, but can tell people how to invest wisely and avoid fraud. To request public documents, visit

  • Office of Personnel Management
    The Office of Personnel Management is committed to promoting the ideals of public service, championing the Federal workforce, achieving excellence in what we do, advocating for innovative human resources practices, attracting and developing the best people for Federal service.

  • Office of Public Affairs - Department Of Labor
    The Department of Labor fosters and promotes the welfare of the job seekers, wage earners, and retirees of the United States by improving their working conditions, advancing their opportunities for profitable employment, protecting their retirement and health care benefits, helping employers find workers, strengthening free collective bargaining, and tracking changes in employment, prices, and other national economic measurements.

  • Office of Recapitalization, (HUD)
    The Office of Recap is responsible for the preservation and recapitalization of federally assisted affordable housing and oversees and processes financial transactions to ensure the long-term physical and financial viability of affordable rental housing. In conducting the business of preservation of affordable housing, Recap is also responsible for ensuring compliance with relevant laws and statutes.

  • Office of Scientific and Technical Information (OSTI), Dept. of Education
    OSTI’s mission is to advance science and sustain technological creativity by making R&D findings available and useful to DOE researchers and the American people. Through our collections and services, we make the results of the Department’s research available to scientists, researchers, and engineers in the DOE community and beyond; as well as academia, the international science community, and science attentive citizens.

  • Office of Special Education and Rehabilitative Services (OSERS), Dept. of Education
    The Office of Special Education and Rehabilitative Services (OSERS) is committed to improving results and outcomes for people with disabilities of all ages. OSERS provides a wide array of supports to parents and individuals, school districts and states in three main areas: special education, vocational rehabilitation and research. By providing funding to programs that serve infants, toddlers, children and adults with disabilities, OSERS works to…

  • Office of The Real Estate Settlement Procedures Act (RESPA) (HUD)
    Provides information about The Real Estate Settlement Procedures Act (RESPA), a consumer protection statute first passed in 1974. The purposes of RESPA are 1. to help consumers become better shoppers for settlement services and 2. to eliminate kickbacks and referral fees that unnecessarily increase the costs of certain settlement services. Provides information about RESPA's required disclosures and enforcement, how to file a complaint and others.

  • Office of Thrift Supervision (OTS), Dept. of the Treasury
    Contact to complain about federally-chartered savings and loans (S&Ls) or violations of federal rules by state-chartered S&Ls.

  • Ohio - Attorney General
    The Consumer Protection Section enforces numerous Ohio laws that protect consumers and businesses. Attorneys and investigators prepare and initiate litigation against nonconforming suppliers when violations of the consumer protection laws cannot be settled through nonlegal channels.

  • Ohio - Better Business Bureau (BBB)
    Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.

  • Ohio - Bureau of Motor Vehicles
    The mission of the Ohio Bureau of Motor Vehicles is to provide prompt, courteous, and efficient services to the public while fulfilling our obligations as set forth in the motor vehicle laws of the State of Ohio.

  • Ohio - Department of Insurance, Office of Consumer Services
    The mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.

  • Ohio - Division of Financial Institution
    The Division of Financial Institutions regulates Ohio's State-chartered financial institutions and consumer finance companies. The Division charters depository institutions, licenses non-depository financial services, and conducts on-site examinations. All examinations, supervision, and regulatory activities are performed by Division staff who specialize in the operations of each of the specific industries. The Division's Office of Consumer Affairs works to provide education to Ohioans regarding borrowing and related…


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