Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.


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  • Department of the Interior (DOI)
    The Department manages one of every five acres of land in the United States, providing opportunities for wilderness, wildlife protection, recreation, and resource development; We supply water for much of the West so that farmers can grow food and people can turn on their taps; We provide access to energy and minerals so that people can warm and cool their homes, and drive to their…

  • Department of the Treasury (DOTT)
    The United States Treasury Department is entrusted with a broad range of duties and functions. In addition to monetary functions such as budgets, taxes, and currency production and circulation, Treasury also oversees critical functions in enforcement, economic policy development, and international treaty negotiation, just to name a few.

  • Department of Toxic Substances Control
    Contact for information on how to minimize, treat, store and dispose of hazardous waste, or to complain about an industry illegally dumping waste.

  • Department of Transportation (DOT)
    The mission of the Department is to serve the United States by ensuring a fast, safe, efficient, accessible and convenient transportation system that meets our vital national interests and enhances the quality of life of the American people, today and into the future.

  • Department of Veterans Affairs (VA)
    Toll Free Numbers for Contacting VA VA Benefits: 1-800-827-1000 • Burial • Death Pension • Dependency Indemnity Compensation • Direct Deposit • Directions to VA Benefits Regional Offices • Disability Compensation • Disability Pension • Education • Home Loan Guaranty • Medical Care • Vocational Rehabilitation and Employment Health Care:1-877-222-VETS (8387) VA Inspector General: 1-800-488-8244 Veterans Crisis Line: 1-800-273-8255 Press 1 See Veterans Affairs website…

  • Direct Marketing Association (DMA)
    The Direct Marketing Association is the leading global trade association of businesses and nonprofit organizations using and supporting multichannel direct marketing tools and techniques. DMA advocates industry standards for responsible marketing, promotes relevance as the key to reaching consumers with desirable offers, and provides cutting-edge research, education, and networking opportunities to improve results throughout the end-to-end direct marketing process.

  • Disability Rights Education and Defense Fund (DREDF)
    This organization helps defend the rights of people with disabilities. It provides educational, technical and training assistance. DREDF handles individual cases and represents people in court. It also answers thousands of calls each month. The website contains links, information about legal cases, articles, newsletters, publications, and press releases.

  • Disability Services and Legal Center
    DSLC is a 501(c)(3) non-profit organization that offers many ways for individuals and corporations to assist our efforts to serve people with disabilities in Sonoma, Napa, Mendocino and Lake counties. We depend on the support of our community to continue our programs and services.

  • Disabled American Veterans
    This non-profit organization represents all of America’s veterans and their families. It has around two hundred and sixty trained National Service Officers that help veterans at no charge. All the nationwide free services provided to veterans and their families are funded by public contributions and membership dues.

  • District Attorney's Offices

  • District of Columbia - Attorney General
    The District of Columbia’s Office of the Attorney General (OAG) enforces the District’s consumer protection and antitrust laws. It brings court actions to stop deceptive, anticompetitive, or unconscionable business practices and to obtain compensation for consumers. Although this office does not represent individual consumers, it uses complaint information it receives to determine whether there is a pattern or practice by a business that warrants investigation…

  • District of Columbia - Better Business Bureau (BBB)
    Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations. Serving Metropolitan Washington, DC and Eastern Pennsylvania.

  • District of Columbia - Commissioner of Banking and Financial Institutions
    The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit.

  • District of Columbia - Department of Insurance and Securities Regulation
    The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities. Each state has its own laws and regulations for securities brokers and for all types of securities, including stocks, mutual funds, commodities, real estate offerings, uninsured investment products sold by banks and others. The officials enforce these laws and regulations. State securities agencies are responsible also…

  • District of Columbia - Public Service Commission
    The Public Service Commission of the District of Columbia (Commission) is an independent District Government agency established by Congress in 1913 to regulate the electric, natural gas, and telephone companies in the District by functioning as a quasi-judicial agency. The Commission Staff is made up of 68 persons which includes three Commissioners, one of which is designated as the Chairman.

  • District of Columbia - Weights and Measures Office
    State Weights and Measures Offices enforce laws and regulations about the labeling, weight, measure or count of packaged items including food and household products. These offices also regulate the accuracy of weighing and measuring devices in supermarket, gas stations, taxicabs, etc. Some city and county offices have weights and measures functions in addition to the state offices listed below that might be listed under either…

  • Drug Enforcement Administration (DEA), (DOJ)
    The mission of the Drug Enforcement Administration (DEA) is to enforce the controlled substances laws and regulations of the United States and bring to the criminal and civil justice system of the United States, or any other competent jurisdiction, those organizations and principal members of organizations, involved in the growing, manufacture, or distribution of controlled substances appearing in or destined for illicit traffic in the…


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