Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.


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  • California Department of Consumer Affairs Complaint Resolution Program
    The Complaint Resolution Program is responsible for processing all consumer complaints that are filed against California businesses that are regulated by the following bureaus: Automotive Repair, Cemetery and Funeral, Electronic and Appliance Repair, Home Furnishings and Thermal Insulation, Security and Investigative Services, and Hearing Aid Dispensers. This Program works to promote a mutually acceptable resolution between disputing parties. The representative can propose terms to settle…

  • California Department of Food and Agriculture
    California Department of Food and Agriclture's mission is to serve the citizens of California by promoting and protecting a safe, healthy food supply, and enhancing local and global agricultural trade, through efficient management, innovation and sound science, with a commitment to environmental stewardship. Inspectors examine meat, poultry, vegetables, fruits, dairy and other foods to ensure safety and quality; pest eradication teams work to prevent infestations…

  • California Foundation for Independent Living Centers (CFILC)
    This foundation helps independent living centers promote themselves to disabled consumers. The website has vast list of web Independent Living resources and current job opportunities with contact information for people with disabilities.

  • California Franchise Tax Board

    This agency is responsible for administering two of California's major tax programs: Personal Income Tax and the Corporation Tax. They also have responsibility for administering the Homeowner and Renter Assistance (HRA) program, and other non-tax programs and delinquent debt collection functions, including child support debt collections and delinquent vehicle registration debt collections on behalf of the Department of Motor Vehicles.

    Nonrefundable Renter's Credit is a…

  • California Health Advocates
    California Health Advocates is a Medicare advocacy and education organization in California. They are a non-profit and receive financial support from a broad range of private and public organizations. Their work includes advocacy & policy and education.

  • California Highway Patrol (CHP)
    Field offices can determine if automobiles meet the state's safety, noise or smog regulations. Consumers with questions regarding their vehicles should call a local field office. Check telephone book for locations throughout the state.

  • California Human Development Corporation (CHDC)

    CHDC is a nonprofit 501(c)(3) and provide human services in northern California. Their purpose is to help low-income people secure the education, training, job opportunities and improved social conditions they need to live with independence and greater human dignity.

  • California Integrated Waste Management Board
    The Board promotes a zero waste California in partnership with local government, industry, and the public. This means managing the estimated 93 million tons of waste generated each year by reducing waste whenever possible, promoting the management of all materials to their highest and best use, regulating the handling, processing and disposal of solid waste, and protecting public health and safety and the environment.

  • California Online Directory
    The California Online Directory is a service provided by the California Department of Technology. The Online Directory provides access to government information and services for state employees, local government and the general public. The directory services include state employee information, state agency information, and a State Government Organization Chart, as well as a keyword search.

  • California Pacific Medical Center
    California Pacific Medical Center is one of the largest private, not-for-profit, academic medical centers in California and is a Sutter Health affiliate. As a tertiary referral center, the Medical Center provides a wide variety of services, including acute, post-acute and outpatient hospital care; home care and hospice services; preventive and complementary care and health education.

  • California Public Utilities Commission
    The CPUC regulates privately owned electric, natural gas, telecommunications, water, railroad, rail transit, and passenger transportation companies. The CPUC serves the public interest by protecting consumers and ensuring the provision of safe, reliable utility service and infrastructure at reasonable rates, with a commitment to environmental enhancement and a healthy California economy. We regulate utility services, stimulate innovation, and promote competitive markets, where possible. On this…

  • California State
    This page includes general information about issues facing California, messages from the governor and links to most state agencies.

  • California State Dental Hygiene Committee
    The responsibilities of DHCC include issuing, reviewing, and revoking licenses as well as developing and administering examinations. Additional functions include adopting regulations, determining fees and continuing education requirements for all hygiene licensure categories. In the near future, the DHCC will establish a Diversion Program for licensees whose competency may be impaired due to drug or alcohol abuse and will establish a Diversion Evaluation Committee.

  • California State Department of Fair Employment and Housing
    The mission of the Department of Fair Employment and Housing is to protect Californians from employment, housing and public accommodation discrimination, and hate violence. The DFEH's statutory mandate is to protect the people of California from employment, housing and public accommodations discrimination and hate violence pursuant to the California Fair Employment and Housing Act (FEHA), Unruh Civil Rights Act, Disabled Persons Act, and Ralph Civil…

  • California State Transportation Agency (CalSTA)
    On July 1, 2013 the new California State Transportation Agency (CalSTA) opened its doors for the first time, carrying out the Governor's government reorganization plan, which included replacing the Business, Transportation and Housing Agency with a new state agency focused solely on transportation. As a result of these changes, CalSTA now consists of departments, boards and offices each with a focus on the safety and…

  • California- Insurance Regulator
    Contact about complaints or questions concerning the insurance industry, including brokers and agents. Free rate surveys available to the public. (Also send copies of written complaints about insurance rates to the Attorney General’s office; it is a Proposition 103 watchdog agency. Complaints against HMOs not licensed as insurance companies go to the Department of Corporations.)

  • CALPIRG Privacy Rights Program
    The California Public Interest Research Group’s website devoted to privacy rights. Includes resources for victims of identity theft, suppport group information, and fact sheets about how to prevent identity theft.

  •, Inc.
    Surveys on regular and secured credit cards and charge cards. News and analysis relating to the consumer credit card industry

  • Carfax
    For a small fee, you can check the Vehicle Identification Number (VIN) of any car to learn more about its background. Consumer Action recommends that you check the VIN before you purchase a car.

  • Carpet & Fabric Institute
    CFI is a Non-Profit Trade Association for professionals in the inspection, cleaning, remediation and restoration industry. We maintain Shareholder Group A status with the IICRC and are an affinity association of the World Floorcovering Association. (WFCA)

  • Catholic Charities of Santa Rosa - Family Support Center

    Sonoma County is home to programs for seniors, people who are currently homeless or at risk of homelessness, the poor in rural areas, people with dementia, legal immigrants and refugees, and more.

    In Napa, our focus is on young, expectant mothers or vulnerable mothers up to age 29 with children, and disabled adults, all at high risk of homelessness.

    Lake County needed help in…

  • CAUCE (Coalition Against Unsolicited Commercial E-mail)
    CAUCE is an all-volunteer Internet end-user advocacy organization. CAUCE has moved beyond its original mission of advocating for anti-spam laws, to a broader stance of defending the interests all users in the areas of privacy and abuse in all its forms on the Internet.

  • Center for Auto Safety (CAS)
    Provides information on auto defects, child safety seats, recalls and lemon laws. Send a self-addressed, stamped envelope with 55 cents postage with your request or complaint; include make, model and year. CAS compiles complaints to press for recalls, regulation and class action suits; maintains a referral service of California lawyers who take auto warranty and lemon law cases; publishes a guide to buying a new…

  • Center for Democracy and Technology
    The Center for Democracy and Technology is a non-profit public interest organization working to keep the Internet open, innovative, and free. With expertise in law, technology, and policy, CDT seeks practical solutions to enhance free expression and privacy in communications technologies. CDT is dedicated to building consensus among all parties interested in the future of the Internet and other new communications media.

  • Center for Enriched Living
    The Center provides physical, educational, and skill development programs for people of all ages with developmental disabilities who live in the Mid-West. A number of activities including music, drama, dance, and technology rotate through three ten week sessions and one eight week summer session. A newsletter, upcoming events, and pertinent links are found on the website.


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