Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.


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    Excellent site offering almost daily updates on rates for mortgages, credit cards, auto loans, checking and savings accounts, home equity loans, ATM fees, as well as banking news.

  • Bar Association of San Francisco
    The Bar Association of San Francisco champions equal access to justice and promotes humanity, excellence, and diversity in the legal profession. They provide legal services to disadvantaged and underserved individuals in San Francisco. They create opportunities for legal service in the community and encourage participation by our members. They advance professional growth and education, and elevate the standards of integrity, honor, and respect in the…

  • Bauer Financial Reports, Inc.
    Provides information on your bank’s capital reserves and adequacy of performance. There is a fee for this service.

  • Bay Area Legal Aid
    Bay Area Legal Aid (BayLegal) is the largest provider of free civil legal services in the Bay Area. Their seven regional offices work together to provide high quality legal assistance to low-income people regardless of their location, language, or disability. BayLegal is uniquely positioned to help people across county lines. They assist people in the areas of housing, public benefits, health access, and domestic violence.

  • Berkeley Rent Stabilization Board
    The mission of the Rent Stabilization Board is to regulate residential rent increases in the City of Berkeley and to protect against unwarranted rent increases and evictions and to provide a fair return to property owners. The Board works to ensure compliance with legal obligations relating to rental housing; and to advance the housing policies of the City with regard to low and fixed income…

  • Bet Tzedek Legal Services
    Bet Tzedek, The House of Justice, provides free legal assistance to thousands of people who would otherwise be denied access to the legal system underpinning our democracy. Bet Tzedek was founded in 1974 by a few individuals who sought to act upon a central tenet of Jewish law and tradition, which appears in the Bible: "Tzedek, tzedek tirdof -- Justice, justice you shall pursue." This…

  • Better Business Bureau (BBB)
    Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.

  • Board for Geologists and Geophysicists
    The Board for Geologists and Geophysicists examines and licenses Professional Geologists, Professional Geophysicists, Certified Engineering Geologists and Certified Hydrogeologists in California. The licensure process ensures the public that those individuals licensed and certified have met defined levels of education and experience. Licensed and certified individuals are expected to practice within the standards of the profession. In addition to licensing and regulating the geology and geophysics…

  • Board for Professional Engineers and Land Surveyors
    This boards regulates the practice of professional engineering and land surveying. It licenses qualified individuals as professional engineers and land surveyors; anticipates changes in the engineering and land surveying professions to ensure that the laws and regulations are contemporary, relevant, and responsive; establishes regulations and promotes professional conduct; enforces laws and regulations; provides information so that the public can make informed decisions regarding utilizing professional…

  • Board of Accountancy
    The mission of the California Board of Accountancy is to protect the public welfare, particularly consumers, by ensuring that only qualified persons and firms are licensed to practice public accountancy and that appropriate standards of competency and practice, including ethics, objectivity and independence are established and enforced.

  • Board of Barbering and Cosmetology
    BBC's responsibilities are protecting and educating consumers who seek barbering, cosmetology, and electrology services. BBC also regulates the individuals who provide the services and the salons in which the services are performed.

  • Board of Behavioral Sciences
    The BBS is responsible for consumer protection through the regulation of Licensed Marriage and Family Therapists (LMFT); Licensed Clinical Social Workers (LCSW); Licensed Educational Psychologists (LEP); Licensed Professional Clinical Counselors (LPCC); MFT Interns (IMF); Associate Clinical Social Workers (ASW); and Professional Clinical Counselor Interns (PCCI) in the State of California. It is one of the boards within the California Department of Consumer Affairs.

  • Board of Occupational Therapy
    The board licenses Occupational Therapists (OTs) and certifies Occupational Therapist Assistants (OTAs) in California. It also investigates allegations of violations of the OTPA by licensees and certificate-holders.

  • Board of Optometry
    Write to file a complaint against an optometrist.

  • Board of Pharmacy
    Investigates complaints against pharmacists and pharmacies. Send a detailed letter or call for complaint form.

  • Board of Podiatric Medicine
    The Board of Podiatric Medicine ensures protection of consumers, enforces contemporary standards and provides accurate and timely information that promotes sound consumer decision-making with regard to Doctors of Podiatric Medicine.

  • Board of Psychology
    The California Board of Psychology protects the safety and welfare of consumers of psychological services.

  • Board of Registered Nursing (BRN)
    The Board of Registered Nursing regulates the practice of registered nursing and certified advanced practice nurses in order to protect the public. The Board exists to protect the health and safety of consumers and promote quality registered nursing care in California.

  • Board of Vocational Nursing and Psychiatric Technicians
    The mission of the California Board of Vocational Nursing and Psychiatric Technicians (Board) is to protect the public. Public protection is paramount to the Board and its highest priority in exercising its licensing, regulatory and disciplinary functions. Toward this end, the Board ensures that only qualified persons are licensed vocational nurses and psychiatric technicians by enforcing education requirements, standards of practice and by educating consumers…

  • Bureau for Private Postsecondary and Vocational Education
    Responsible for the approval and oversight of institutions offering private postsecondary education. Investigates consumer complaints and responds to inquiries on the approval status of schools.

  • Bureau of Alcohol, Tobacco and Firearms (ATF), (DOTT)
    The Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) is a law enforcement agency within the U.S. Department of Justice. Its unique responsibilities include protecting the public and reducing violent crime. ATF enforces the Federal laws and regulations relating to alcohol and tobacco diversion, firearms, explosives, and arson.

  • Bureau of Automotive Repair (BAR)
    The Bureau handles complaints about non-warranty repairs and administers the smog program. (The Department of Motor Vehicles handles warranty repairs problems.)

  • Bureau of Citizenship and Immigration Services (BCIS), (DHS)
    The USCIS is responsible for the administration of immigration and naturalization adjudication functions and establishing immigration services policies and priorities. These functions include: adjudication of immigrant visa petitions; adjudication of naturalization petitions; adjudication of asylum and refugee applications; adjudications performed at the service centers, and all other adjudications performed by the INS. Please visit the website for more information regarding the department.

  • Bureau of Electronic and Appliance Repair
    Looks into complaints about invoices which exceed the written estimate, incompetent repairs, etc. Call to get a complaint form. Complaints in letter form are also acceptable.

  • Bureau of Engraving and Printing (BEP), (DOTT)
    The mission of the Bureau of Engraving and Printing (BEP) is to serve as the Federal Government's most secure and efficient source of vital Government securities. The Bureau manufactures the financial and other securities of the United States. Accordingly, the Bureau designs, prints, and furnishes a large variety of security products, including Federal Reserve notes, U.S. postage stamps, Treasury securities, identification cards, naturalization certificates, and…


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