Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of Washington

These are the results for consumer specific consumer resources for DC. The listing is grouped by primary service category, then sorted alphabetically.

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Consumer Information

• Department of Energy (DOE)
  The Department of Energy's overarching mission is to advance the national, economic and energy security of the United States; to promote scientific and technological innovation in support of that mission; and to ensure the environmental cleanup of the national nuclear weapons complex. The DOE has four strategic goals toward achieving the mission: 1. Defense Strategic Goal: To protect our national security by applying advanced science… (Washington, DC)
  
• Department of Health and Human Services (HHS)
  The Department of Health and Human Services is the United States government's principal agency for protecting the health of all Americans and providing essential human services, especially for those who are least able to help themselves. (Washington, DC)
  
• Department of Homeland Security (DHS)
  The Department of Homeland Security has a vital mission: to secure the nation from the many threats we face. This requires the dedication of more than 225,000 employees in jobs that range from aviation and border security to emergency response, from cybersecurity analyst to chemical facility inspector. Their duties are wide-ranging, but our goal is clear – keeping America safe. (Washington, DC)
  
• Department of Housing and Urban Development (HUD)
  HUD's mission is to increase homeownership, support community development and increase access to affordable housing free from discrimination. To fulfill this mission, HUD will embrace high standards of ethics, management and accountability and forge new partnerships--particularly with faith-based and community organizations--that leverage resources and improve HUD's ability to be effective on the community level. Recorded message will transfer your call to a local HUD office.… (Washington, DC)
  
• Department of State (DoS)
  Create a more secure, democratic, and prosperous world for the benefit of the American people and the international community. (Washington, DC)
  
• Department of the Interior (DOI)
  The Department manages one of every five acres of land in the United States, providing opportunities for wilderness, wildlife protection, recreation, and resource development; We supply water for much of the West so that farmers can grow food and people can turn on their taps; We provide access to energy and minerals so that people can warm and cool their homes, and drive to their… (Washington, DC)
  
• Department of the Treasury (DOTT)
  The United States Treasury Department is entrusted with a broad range of duties and functions. In addition to monetary functions such as budgets, taxes, and currency production and circulation, Treasury also oversees critical functions in enforcement, economic policy development, and international treaty negotiation, just to name a few. (Washington, DC)
  
• Employees Benefits Security Administration - Dept. of Labor
  The Employee Benefits Security Administration (EBSA) is committed to educating and assisting the 150 million Americans covered by the 730,000 private retirement plans and six million private health and welfare plans and the plan sponsors and members of the employee benefits community. EBSA promotes voluntary compliance and facilitates self-regulation, working diligently to provide quality assistance to plan participants and beneficiaries. (Washington, DC)
  
• Energy Efficiency and Renewable Energy Clearinghouse - Dept. of Energy
  For information about conservation and renewable energy. (Washington, DC)
  
• Energy Star Program, (EPA)
  The ENERGY STAR label is awarded to products for the home and office that are highly energy efficient. Buying appliances, consumer electronics, lighting, heating and cooling equipment and their products that carry this label helps protect the environment and saves money as well. (Washington, DC)
  
• Families USA
  The organization is committed to comprehensive reform of health and long-term care and works to educate and mobilize consumers on those issues. It has two grass roots advocacy networks - asap! and HealthLink USA - and develops and distributes publications as well. (Washington, DC)
  
• Federal Aviation Administration (ASY-300), (DOT)
  The Federal Aviation Administration (FAA) is responsible for the safety of civil aviation. The FAA’s major roles include: regulating civil aviation to promote safety; encouraging and developing civil aeronautics, including new aviation technology; developing and operating a system of air traffic control and navigation for both civil and military aircraft; researching and developing the National Airspace System and civil aeronautics; developing and carrying out programs… (Washington, DC)
  
• Federal Emergency Management Agency
  

  FIMA manages the National Flood Insurance Program (NFIP) and a range of programs designed to reduce future losses to homes, businesses, schools, public buildings, and critical facilities from floods, earthquakes, tornadoes, and other natural disasters.

  Mitigation focuses on breaking the cycle of disaster damage, reconstruction, and repeated damage. Mitigation efforts provide value to the American people by creating safer communities and reducing loss of life… (Washington, DC)
  

• Federal Emergency Management Agency (FEMA)
  On March 1, 2003, the Federal Emergency Management Agency (FEMA) became part of the U.S. Department of Homeland Security (DHS). The primary mission of the Federal Emergency Management Agency is to reduce the loss of life and property and protect the Nation from all hazards, including natural disasters, acts of terrorism, and other man-made disasters, by leading and supporting the Nation in a risk-based, comprehensive… (Washington, DC)
  
• Federal Motor Carrier Safety Administration (FMCSA), (DOT)
  To assist consumers moving across State lines (Interstate), FMCSA has developed the following Web site section, http://www.fmcsa.dot.gov/factsfigs/moving.htm If you experience a problem with your motor carrier (mover), you can file a complaint online at http://nccdb.fmcsa.dot.gov/HomePage.asp (Washington, DC)
  

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