Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of Washington

These are the results for consumer specific consumer resources for DC. The listing is grouped by primary service category, then sorted alphabetically.

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Consumer Information

• National Disability Rights Network (NDRN)
  The National Disability Rights Network (NDRN) is the nonprofit membership organization for the federally mandated Protection and Advocacy (P&A) Systems and Client Assistance Programs (CAP) for individuals with disabilities. Collectively, the P&A/CAP network is the largest provider of legally based advocacy services to people with disabilities in the United States. (Washington, DC)
  
• National Health Information Center (NHIC)
  A health information referral services which links consumers and health professionals who have health questions with organizations best able to provide answers. (Washington, DC)
  
• National Highway Traffic Safety Administration (NHTSA)
  You can register a complaint regarding anything involving vehicle safety and learn if there is an active investigation. Recording provides information on vehicle safety, recalls and defects. Give make, model and year of car to learn if it has been subject to a recall or is under investigation. Crash test data is available; also gives information on child safety seats. Leave your address and the… (Washington, DC)
  
• National Park Service of the Dept of the Interior (NPS)
  The NPS works with communities to preserve and care for neighborhood treasures. It also works with teachers to create unique opportunities for students to learn about history at the real places where events unfolded. (Washington, DC)
  
• National Park Service of the Dept of the Interior (NPS)
  The NPS works with communities to preserve and care for neighborhood treasures. It also works with teachers to create unique opportunities for students to learn about history at the real places where events unfolded. (Washington, DC)
  
• National Passport Information Center - U.S. Department of State
  For information on U.S. passports, including the status of pending applications, as well as locations of the over 4,500 passport acceptance facilities. (Washington, DC)
  
• No Child Left Behind (NCLB) - Department of Education
  NCLB is the latest federal legislation that enacts the theories of standards-based education reform, which is based on the belief that setting high standards and establishing measurable goals can improve individual outcomes in education. The Act requires states to develop assessments in basic skills to be given to all students in certain grades, if those states are to receive federal funding for schools. The Act… (Washington, DC)
  
• Office of Child Support Enforcement, Dept. of Health and Human Services
  The nation’s Child Support Enforcement Program (CSE) is a federal/state/local partnership to help families by promoting family self-sufficiency and child well-being. CSE provides four major services to their customers: locating non-custodial parents, establishing paternity, establishing support orders and collecting support payments. The program also provides services to non-custodial parents. (Washington, DC)
  
• Office of Civil Rights, Dept. of Health and Human Services
  The Department of Health and Human Services, through the Office for Civil Rights, promotes and ensures that people have equal access to and opportunity to participate in and receive services in all HHS programs without facing unlawful discrimination. Through prevention and elimination of unlawful discrimination, the Office for Civil Rights helps HHS carry out its overall mission of improving the health and well-being of all… (Washington, DC)
  
• Office of Consumer Affairs (OCA), Postal Regulatory Commission
  The mission of the OCA is to be a vigorous, responsive, and effective advocate for reasonable and equitable treatment of the general public in proceedings before the Postal Regulatory Commission. The Commission holds hearings and makes recommendations to the Governors of the Postal Service on proposed changes in postal rates and mail classifications. The OCA represents the interests of the general public in such cases.… (Washington, DC)
  
• Office of Consumer Complaints, Federal Maritime Commission (FMC)
  The Federal Maritime Commission (FMC) is an independent regulatory agency responsible for the regulation of oceanborne transportation in the foreign commerce of the U.S. The Office of Consumer Affairs and Dispute Resolution Services provides a number of services designed to assist shippers, carriers, cruise operators and other industry participants resolve commercial disputes or problems related to the business practices of regulated entities including, an Ombuds… (Washington, DC)
  
• Office of Disability Employment Policy (ODEP) - DOL
  In the FY2001 Department of Labor appropriation, Congress approved an Office of Disability Employment Policy (ODEP) to be headed by an Assistant Secretary. ODEP's mission is to provide leadership to increase employment opportunities for adults and youth with disabilities. ODEP is a federal agency in the Department of Labor. Its customers include: * Individuals with disabilities and their families * Private employers and their employees… (Washington, DC)
  
• Office of Energy Efficiency and Renewable Energy (EERE), Dept. of Energy
  The Office of Energy Efficiency and Renewable Energy (EERE) consists of ten programs and several offices that support the office and its mission. The EERE programs support EERE's research and development of energy efficiency or renewable energy technologies in these areas: * Biomass * Buildings * Federal Energy Management * Geothermal * Hydrogen, Fuel Cells and Infrastructure * Industrial * Solar * Vehicles * Weatherization… (Washington, DC)
  
• Office of Fair Housing and Equal Opportunity (FHEO), HUD
  HUD’s Office of Fair Housing and Equal Opportunity administers federal laws and establishes national policies that ensure all Americans have equal access to the housing of their choice. Particular activities carried out by the Office include implementing and enforcing the Fair Housing Act and other civil rights laws. (Washington, DC)
  
• Office of Intergovernmental and Interagency Affairs, (ED)
  Office of Intergovernmental and Interagency Affairs (OIIA) encourages public understanding and support for improving American education. They engage key groups and constituencies including government, business, religious and community organizations, as well as families, students and the general public. (Washington, DC)
  

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