Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of Washington

These are the results for consumer specific consumer resources for DC. The listing is grouped by primary service category, then sorted alphabetically.

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Consumer Information

• Federal Student Aid Information Center (US Dept of Education)
  Federal Student Aid, an office of the U.S. Department of Education, ensures that all eligible individuals can benefit from federally funded or federally guaranteed financial assistance for education beyond high school. They consistently champion the promise of postsecondary education to all Americans—and its value to our society. (Washington, DC)
  
• Federal Trade Commission (FTC)
  Enforces federal consumer protection laws concerning false advertising, deceptive business practices, inaccurate credit reports and handles complaints regarding credit cards, failure of banks to disclose credit terms, denial of credit because of discrimination and inaccurate disclosure of credit reports. May be able to assist with problems of abusive collection agencies. (Washington, DC)
  
• Fish and Wildlife Service - DOI
  The U.S. Fish and Wildlife Service (FWS) is the Department of Interior’s (DOI) Bureau charged with the mission to conserve, protect, and enhance fish, wildlife, and plants and other habitats for the American people. (Washington, DC)
  
• General Services Administration (GSA)
  GSA’s mission is to "help federal agencies better serve the public by offering, at best value, superior workplaces, expert solutions, acquisition services and management policies." GSA consists of the Federal Supply Service, the Federal Technology Service, the Public Buildings Service, the Office of Governmentwide Policy, and various Staff Offices. Eleven Regional Offices extend GSA’s outreach to federal customers nationwide. GSA Regional Offices are located in… (Washington, DC)
  
• GuideStar
  Website of the Better Business Bureau Wise Giving Alliance (combines the National Charities Information Bureau and the Philanthropical Advisory Service of the Better Business Bureau Foundation). Features summaries of 166 national charitable organizations evaluated using 23 accountability standards, as well as tips and a guide to wise giving. (Washington, DC)
  
• Health Research Group (HRG)
  A division of Public Citizen, HRG works for protection against unsafe foods, drugs, medical devices, and workplaces, and advocates for greater consumer control over personal health decisions. A monthly Health Letter and a monthly letter on prescription drugs are available. (Washington, DC)
  
• Hearing Industries Association
  The Hearing Industries Association (HIA) was formed in 1955 and serves as a forum for hearing aid manufacturers, suppliers, distributors, and hearing health professionals. Our members are responsible for the majority of the over 3 million hearing aids that are purchased in the United States on an annual basis. (Washington, DC)
  
• HHS-TIPS Fraud Hotline, (HHS)
  Accepts complaints about Medicare and Medicaid fraud. Callers are not required to identify themselves, and if they do not want to speak to a Hotline representative, they may mail, e-mail or fax their complaint. (Washington, DC)
  
• Home Improvement Branch, (HUD)
  Facts and pitfalls of home improvement. Sources that can help includes: federal loan programs, community-based programs, and consumer information. (Washington, DC)
  
• Indoor Environments Division (IED) of Environmental Protection Agency
  The Indoor Environments Division (IED), located within the Office of Radiation and Indoor Air (ORIA), under the Office of Air and Radiation (OAR), is responsible for implementing EPA’s Indoor Environments Program, a voluntary (non-regulatory) program to address indoor air pollution. EPA’s Indoor Environments Division seeks to reduce human health risks posed by contaminants in indoor environments. IED analyzes those risks based on sound science, and… (Washington, DC)
  
• Jump$tart Coalition for Personal Financial Literacy
  The Coalition’s direct objective is to encourage curriculum enrichment to ensure that basic personal financial management skills are attained during the K-12 educational experience. (Washington, DC)
  
• Laurent Clerc National Deaf Education Center
  The Laurent Clerc National Deaf Education Center at Gallaudet University provides information, training, and technical assistance for parents and professionals to meet the needs of children who are deaf or hard of hearing. Their mission is to improve the quality of education afforded to deaf and hard of hearing students from birth to age 21 throughout the United States. (Washington, DC)
  
• National Consumers League
  The National Consumers League is America’s oldest consumer organization, representing consumers and workers on marketplace and workplace issues since our founding in 1899. NCL provides government, businesses, and other organizations with the consumer’s perspective on concerns including child labor, privacy, food safety, and medication information. (Washington, DC)
  
• National Consumers League's Fraud Center
  National Fraud Information Center (NFIC) provides recorded information on current frauds; tips on how to avoid becoming a victim; consumer publications you can order; and access to staff who provide referral services and assistance in filing complaints. (Washington, DC)
  
• National Council on the Aging (NCOA)
  A full range of services and programs designed to enhance and assist older Americans and agencies that work with older Americans. They work with thousands of organizations across the country to help seniors find jobs and benefits, improve their health, live independently, and remain active in their communities. Check their website for the regional office near you. (Washington, DC)
  

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