Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of Washington

These are the results for consumer specific consumer resources for DC. The listing is grouped by primary service category, then sorted alphabetically.

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Safety

• United States Secret Service: Office of Government Liaison & Public Affairs, (DHS)
  The United States Secret Service is mandated by statute and executive order to carry out two significant missions: protection and criminal investigations. The Secret Service protects the President and Vice President, their families, heads of state, and other designated individuals; investigates threats against these protectees; protects the White House, Vice President’s Residence, Foreign Missions, and other buildings within Washington, D.C.; and plans and implements security… (Washington, DC)
  

Seniors

• Administration on Aging
  Government site includes a directory of state agencies on aging, a directory of state long-term-care ombudsmen, and a link to the Eldercare Locator to help you contact local service agencies. (Washington, DC)
  
• American Association of Retired Persons (AARP)
  AARP is a membership organization dedicated to enhancing the experience of aging through advocacy, information, and services. (Washington, DC)
  
• National Center for Assisted Living (NCAL)
  The National Center for Assisted Living (NCAL) is the assisted living voice of the American Health Care Association (AHCA), the nation’s largest organization representing long term care. (Washington, DC)
  
• National Consumers League's Fraud Center
  National Fraud Information Center (NFIC) provides recorded information on current frauds; tips on how to avoid becoming a victim; consumer publications you can order; and access to staff who provide referral services and assistance in filing complaints. (Washington, DC)
  
• National Council on the Aging (NCOA)
  A full range of services and programs designed to enhance and assist older Americans and agencies that work with older Americans. They work with thousands of organizations across the country to help seniors find jobs and benefits, improve their health, live independently, and remain active in their communities. Check their website for the regional office near you. (Washington, DC)
  
• Senior Companion Program (SCP), Senior Corps
  The Senior Companion Program (SCP) is part of Senior Corps, a network of national service programs that provides older Americans with the opportunity to apply their life experiences to meeting community needs. Senior Companions serve one-on-one with the frail elderly and other homebound persons who have difficulty completing everyday tasks. They assist with grocery shopping, bill paying, and transportation to medical appointments, and they alert… (Washington, DC)
  

Telephone

• Federal Communications Commission (FCC) - Spanish Language Homepage
  Provides easy access to the FCC's Spanish-language consumer bulletins. (Washington, DC)
  
• Federal Communications Commission (FCC)
  Receives complaints about television, cable TV, radio including program content and long distance telephone companies. Write or call. (Washington, DC)
  
• Universal Service Administrative Company (USAC)
  The Universal Service Administrative Company (USAC) is an independent, not-for-profit corporation designated as the administrator of the federal Universal Service Fund by the Federal Communications Commission (FCC). USAC administers Universal Service Fund (USF) programs for high cost companies serving rural areas, low-income consumers, rural health care providers, and schools and libraries. The Universal Service Fund helps provide communities across the country with affordable telecommunications services. (Washington, DC)
  

Travel

• Aviation Consumer Protection Division and Enforcement
  The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates violations of the The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates violations of the Department of Transportation’s (Department) aviation economic, consumer protection, and civil rights requirements. The… (Washington, DC)
  
• Department of Transportation (DOT)
  The mission of the Department is to serve the United States by ensuring a fast, safe, efficient, accessible and convenient transportation system that meets our vital national interests and enhances the quality of life of the American people, today and into the future. (Washington, DC)
  
• Federal Aviation Administration (ASY-300), (DOT)
  The Federal Aviation Administration (FAA) is responsible for the safety of civil aviation. The FAA’s major roles include: regulating civil aviation to promote safety; encouraging and developing civil aeronautics, including new aviation technology; developing and operating a system of air traffic control and navigation for both civil and military aircraft; researching and developing the National Airspace System and civil aeronautics; developing and carrying out programs… (Washington, DC)
  
• Federal Aviation Administration (FAA), (DOT)
  Contact for problems with any FAA responsibility such as carry-on luggage and child safety seats. (For problems that do not involve safety call the Department of Transportation.) (Washington, DC)
  
• National Highway Traffic Safety Administration (NHTSA)
  You can register a complaint regarding anything involving vehicle safety and learn if there is an active investigation. Recording provides information on vehicle safety, recalls and defects. Give make, model and year of car to learn if it has been subject to a recall or is under investigation. Crash test data is available; also gives information on child safety seats. Leave your address and the… (Washington, DC)
  

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