Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of Sacramento

These are the results for consumer specific consumer resources for CA. The listing is grouped by primary service category, then sorted alphabetically.

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Complaint Assistance

• California - Department of Financial Institutions (DFI)
  The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. (Sacramento, CA)
  
• California - Department of Managed Care
  The Help Center at the Department of Managed Health Care explains your health care rights and helps you understand how to use your health care benefits. They make sure that health plans follow the law and address member complaints on time. (Sacramento, CA)
  
• California - Department of Real Estate
  The mission of the California Bureau of Real Estate is to safeguard and promote the public interests in REAL ESTATE MATTERS through licensure, regulation, education and enforcement. Handles unfair, misleading or fraudulent treatment by a licensee in real estate transactions. Call for complaint form. State your specific complaint, list witnesses and include copies of all documents. (Sacramento, CA)
  
• California - Legislative Counsel
  Founded in 1913, the Office of Legislative Counsel is a nonpartisan public agency that drafts legislative proposals, prepares legal opinions, and provides other confidential legal services to the Legislature and others. The office also provides computer services, data networking, and related customer services to the Legislature. This site features information on current and past legislative bills in the state of California. You can use this… (Sacramento, CA)
  
• California - Public Utilities Commission
  The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost. (Sacramento, CA)
  
• California Department of Consumer Affairs Complaint Resolution Program
  The Complaint Resolution Program is responsible for processing all consumer complaints that are filed against California businesses that are regulated by the following bureaus: Automotive Repair, Cemetery and Funeral, Electronic and Appliance Repair, Home Furnishings and Thermal Insulation, Security and Investigative Services, and Hearing Aid Dispensers. This Program works to promote a mutually acceptable resolution between disputing parties. The representative can propose terms to settle… (Sacramento, CA)
  
• California Public Utilities Commission
  The CPUC regulates privately owned electric, natural gas, telecommunications, water, railroad, rail transit, and passenger transportation companies. The CPUC serves the public interest by protecting consumers and ensuring the provision of safe, reliable utility service and infrastructure at reasonable rates, with a commitment to environmental enhancement and a healthy California economy. We regulate utility services, stimulate innovation, and promote competitive markets, where possible. On this… (Sacramento, CA)
  
• California State Transportation Agency (CalSTA)
  On July 1, 2013 the new California State Transportation Agency (CalSTA) opened its doors for the first time, carrying out the Governor's government reorganization plan, which included replacing the Business, Transportation and Housing Agency with a new state agency focused solely on transportation. As a result of these changes, CalSTA now consists of departments, boards and offices each with a focus on the safety and… (Sacramento, CA)
  
• Contractors State License Board (CSLB)
  Call regional offices for information on disclosable complaints against a particular contractor. Contact district offices about complaints against faulty or illegally executed work, unreasonable delays or other problems with contractors. Call automated operator to verify contracting licenses. (Sacramento, CA)
  
• Department of Aging (CDA)
  Call with complaints about nursing homes and residential care facilities. Also engages in advocacy for seniors and the disabled who are in long-term care facilities. Will refer callers to appropriate district offices for further assistance. (Sacramento, CA)
  
• Department of Housing and Community Development
  Contact with complaints about mobilehome sales, dealers and manufacturers, for warranty problems, escrow, contracts, fraud and misrepresentation, health and safety. (Sacramento, CA)
  
• Project Sentinel
  Project Sentinel is a non-profit agency providing services to help people resolve housing problems. The agency assists home seekers as well as housing providers through counseling, complaint investigation, mediation, conciliation and education. The services are funded by cities and counties in the greater Bay Area and Central Valley. All services are free and confidential. (Sacramento, CA)
  
• Sacramento County District Attorney
  Takes complaints and investigates advertising fraud, business misrepresentation and environmental problems. (Sacramento, CA)
  

Consumer Agencies

• California - Department of Consumer Affairs
  The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA helps consumers learn how to protect themselves from unscrupulous and unqualified individuals. The Department also protects professionals from unfair competition by unlicensed practitioners. (Sacramento, CA)
  

Consumer Information

• Architects Board
  The California Architects Board (Board) was created in 1901 by the California Legislature to fulfill the mission of protecting the health, safety, and welfare of the public through the regulation of the practice of architecture in California. It is one of numerous boards, bureaus, commissions, and committees within the Department of Consumer Affairs responsible for consumer protection and the regulation of licensed professionals. The Board… (Sacramento, CA)
  

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