Updated: July 30 2019

California Department of Consumer Affairs Complaint Resolution Program

The Complaint Resolution Program is responsible for processing all consumer complaints that are filed against California businesses that are regulated by the following bureaus: Automotive Repair, Cemetery and Funeral, Electronic and Appliance Repair, Home Furnishings and Thermal Insulation, Security and Investigative Services, and Hearing Aid Dispensers.

This Program works to promote a mutually acceptable resolution between disputing parties. The representative can propose terms to settle disputes, but will not dictate settlement terms. Complaints which reasonably appear to be a violation of the law or code may be referred to the Enforcement Division for possible investigation and/or disciplinary action.

Primary Address

California Department of Consumer Affairs Complaint Resolution Program
Department of Consumer Affairs
Consumer Information Division
1625 North Market Blvd., Suite N 112
Sacramento, CA 98534
Phone: (916) 445-1254
Web: http://www.dca.ca.gov/consumers/index.shtml

Region(s) Served
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