Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.


Records Found: 31


  • Alabama Department of Public Safety
    The Department of Public Safety is a full-fledged, statewide law enforcement agency comprising six divisions: Administrative, Alabama Bureau of Investigation, Driver License, Highway Patrol, Protective Services, and Service. The Department website has information regarding highway and traffic safety, driver licensing, criminal investigations, missing children and much more.

  • Arkansas - The Office of Motor Vehicle
    The Arkansas Office of Motor Vehicle primary responsibilities are to administer the State of Arkansas vehicle registration, title, and lien perfection laws. The Office establishes and maintains the vehicle registration, title and lien perfection operating procedures used in the State Revenue Offices.

  • Bureau of Household Goods and Services
    The Bureau of Home Furnishings and Thermal Insulation regulates upholstered furniture and bedding products sold in California to make sure they meet health, fire safety, and labeling standards.

  • California Highway Patrol (CHP)
    Field offices can determine if automobiles meet the state's safety, noise or smog regulations. Consumers with questions regarding their vehicles should call a local field office. Check telephone book for locations throughout the state.

  • California Integrated Waste Management Board
    The Board promotes a zero waste California in partnership with local government, industry, and the public. This means managing the estimated 93 million tons of waste generated each year by reducing waste whenever possible, promoting the management of all materials to their highest and best use, regulating the handling, processing and disposal of solid waste, and protecting public health and safety and the environment.

  • Catholic Charities of Santa Rosa - Family Support Center

    Sonoma County is home to programs for seniors, people who are currently homeless or at risk of homelessness, the poor in rural areas, people with dementia, legal immigrants and refugees, and more.

    In Napa, our focus is on young, expectant mothers or vulnerable mothers up to age 29 with children, and disabled adults, all at high risk of homelessness.

    Lake County needed help in…

  • Center for Auto Safety (CAS)
    Provides information on auto defects, child safety seats, recalls and lemon laws. Send a self-addressed, stamped envelope with 55 cents postage with your request or complaint; include make, model and year. CAS compiles complaints to press for recalls, regulation and class action suits; maintains a referral service of California lawyers who take auto warranty and lemon law cases; publishes a guide to buying a new…

  • Centers for Disease Control and Prevention (CDC)
    Information about public health, disease, injury and disability. This site also includes health information for international travelers.

  • Congress Watch
    A branch of Public Citizen, Congress Watch works for consumer-related legislation, regulation, and policies in areas including health and safety and campaign finance. Publications are available. Congress Watch champions consumer interests before the U.S. Congress and serves as a government watchdog. They lobby to strengthen health, safety and environment protections; demand an end to corporate subsidies; fight to preserve citizen access to the courts to…

  • Consumer Product Safety Commission (CPSC)
    The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of serious injury or death from thousands of types of consumer products under the agency’s jurisdiction. The CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical, or mechanical hazard or can injure children. The CPSC’s work to ensure the safety of consumer products…

  • Customs and Border Protection, (DHS)
    U.S. Customs and Border Protection, Department of Homeland Security, established the CBP officer and Agriculture Specialist positions to serve at the Nation’s ports of entry and provide the American public, travelers and the international trade community with “one face at the border.”

  • Department of Homeland Security (DHS)
    The Department of Homeland Security has a vital mission: to secure the nation from the many threats we face. This requires the dedication of more than 225,000 employees in jobs that range from aviation and border security to emergency response, from cybersecurity analyst to chemical facility inspector. Their duties are wide-ranging, but our goal is clear – keeping America safe.

  • Department of Housing and Community Development
    Contact with complaints about mobilehome sales, dealers and manufacturers, for warranty problems, escrow, contracts, fraud and misrepresentation, health and safety.

  • Department of Labor (DOL)
    The Department of Labor fosters and promotes the welfare of the job seekers, wage earners, and retirees of the United States by improving their working conditions, advancing their opportunities for profitable employment, protecting their retirement and health care benefits, helping employers find workers, strengthening free collective bargaining, and tracking changes in employment, prices, and other national economic measurements. In carrying out this mission, the Department…

  • Department of Transportation (DOT)
    The mission of the Department is to serve the United States by ensuring a fast, safe, efficient, accessible and convenient transportation system that meets our vital national interests and enhances the quality of life of the American people, today and into the future.

  • Drug Enforcement Administration (DEA), (DOJ)
    The mission of the Drug Enforcement Administration (DEA) is to enforce the controlled substances laws and regulations of the United States and bring to the criminal and civil justice system of the United States, or any other competent jurisdiction, those organizations and principal members of organizations, involved in the growing, manufacture, or distribution of controlled substances appearing in or destined for illicit traffic in the…

  • Federal Aviation Administration (FAA), (DOT)
    Contact for problems with any FAA responsibility such as carry-on luggage and child safety seats. (For problems that do not involve safety call the Department of Transportation.)

  • Federal Bureau of Investigation (FBI), (DOJ)
    The mission of the FBI is to protect and defend the United States against terrorist and foreign intelligence threats, to uphold and enforce the criminal laws of the United States, and to provide leadership and criminal justice services to federal, state, municipal, and international agencies and partners. The organization with these responsibilities has not always been called the FBI.

  • Federal Emergency Management Agency

    FIMA manages the National Flood Insurance Program (NFIP) and a range of programs designed to reduce future losses to homes, businesses, schools, public buildings, and critical facilities from floods, earthquakes, tornadoes, and other natural disasters.

    Mitigation focuses on breaking the cycle of disaster damage, reconstruction, and repeated damage. Mitigation efforts provide value to the American people by creating safer communities and reducing loss of life…

  • Federal Railroad Administration
    FRA's Office of Safety promotes and regulates safety throughout the Nation's railroad industry. Inspectors specialize in the following five safety disciplines and promote numerous grade crossing and trespass-prevention initiatives: Hazardous Materials Motive Power and Equipment Operating Practices Signal and Train Control Track Highway-Rail Grade Crossing and Trespassing Prevention Programs By law, the Office of Safety is responsible for promoting railroad safety nationwide and enforcing safety…

  • Little Tokyo Service Center
    Provides counseling, information and referral services. Their Housing & Real Estate Development program develops affordable housing units.

  • National Highway Traffic Safety Administration (NHTSA)
    You can register a complaint regarding anything involving vehicle safety and learn if there is an active investigation. Recording provides information on vehicle safety, recalls and defects. Give make, model and year of car to learn if it has been subject to a recall or is under investigation. Crash test data is available; also gives information on child safety seats. Leave your address and the…

  • New Jersey - Department of Law and Public Safety, Division of Consumer Affairs
    Each state has its own laws and regulations for securities brokers and for all types of securities, including stocks, mutual funds, commodities, real estate offerings, uninsured investment products sold by banks and others. The officials enforce these laws and regulations. State securities agencies are responsible also for preventing fraud and abuse in the sale of all but the largest securities offerings. If you have a…

  • Occupational Safety and Health Administration (OSHA) - Dept. of Labor
    A division of the U.S. Department of Labor, OSHA regulates health and safety in the workplace. This site offers information, tips and fact sheets about workplace safety, including information on ergonomics.

  • Orange County 211
    2-1-1 Orange County, a nonprofit 501(c)(3) organization, provides a comprehensive information and referral system that links Orange County residents to community health and human services and support. Designated by the California Public Utilities Commission as the provider of this nationally recognized service, 2-1-1 Orange County makes the system available 24 hours a day, seven days a week to the 3,000,000 residents of this community.


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