Consumer Services Guide (CSG)
Consumer Action Edition
The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.
Records Found: 414
- New York - Public Service Commission (PSC), Consumer Education & Advocacy
The Office of Consumer Services of NY PSC provides a variety of services to protect and assist utility customers. Its Consumer Assistance and Consumer Education and Advocacy sections seek to ensure that the Department and the utility companies it regulates are responsive to the needs and concerns of individual consumers and to the public. - New York - Superintendent of Banking
The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. - Nightly Business Report
Public television’s Nightly Business Report’s website offers transcripts of breaking business and economic news, financial market coverage, mutual fund reports, CEO interviews, commentaries by noted economists, and investor education. - North Carolina - Attorney General
Attorney General of North Carolina’s Consumer Protection experts protect North Carolina consumers. They fight unfair business practices like scams and frauds. They’ve helped hundreds of thousands of consumers get more than $80 million of their money back. - North Carolina - Better Business Bureau (BBB)
Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations. - North Carolina - Commissioner of Banks
The Office of the Commissioner of Banks is committed to serving and protecting consumer interests. The Consumer Affairs Division handles community outreach and consumer complaints. - North Carolina - Department of Insurance
The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities. - North Carolina - Utilities Commission
The North Carolina Utilities Commission is an agency of the State of North Carolina created by the General Assembly to regulate the rates and services of all public utilities in North Carolina. It is the oldest regulatory body in state government. The present Commission evolved from the Railroad Commission which was created in 1891 and given authority to regulate railroad, steam boat, and telegraph companies. - North Dakota - Department of Financial Institutions
The Department of Financial Institutions regulates a number of financial services providers through our three divisions. The Banking Division regulates state-chartered banks and independent trust companies. The Credit Union Division regulates state-chartered credit unions. The Consumer Division regulates Money Brokers, Mortgage Loan Originators, Deferred Presentment Service Providers (Payday Lenders), Collection Agencies, and Money Transmitters. - North Dakota - Attorney General
The Consumer Protection and Antitrust Division (CPAT) enforces the state’s consumer fraud laws in connection with the sale or advertisement of merchandise. The division investigates and prosecutes consumer fraud cases, mediates individual consumer complaints, and educates the public on how to avoid becoming victims of fraud. CPAT enforces the state’s Do-Not-Call laws and is the state’s clearinghouse for identity theft prevention, complaints, and victim assistance. - North Dakota - Better Business Bureau (BBB)
Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations. - North Dakota - Insurance Department
The mission of the North Dakota Insurance Department is to protect the public good by fairly and effectively administering the laws of North Dakota. They are committed to vigorous consumer protection efforts while fostering a strong, competitive marketplace that provide consumers with choices and access to high-quality insurance products and services at competitive prices. In pursuit of our mission, they will treat all of our… - North Dakota - Public Service Commission
The Public Service Commission fulfills its statutory mandates by protecting the public interest and regulating utilities, mining companies, and licensees in a fair, efficient, responsive, and cooperative manner. Regulatory initiatives assure that: * Utility customers receive reliable and safe service at reasonable and just rates. * Mined coal lands are reclaimed to provide a safe and productive environment now and in the future. * License… - North Dakota - Securities Commissioner
The North Dakota Securities Department regulates the offer and sale of securities and franchises in the State of North Dakota, and protects the investing public by enforcing compliance with our state’s laws. The Department promotes public awareness of securities laws to prevent violations and to prevent investment fraud. The Department provides investor education programs for all ages to improve the level of financial literacy in… - Office of Child Support Enforcement, Dept. of Health and Human Services
The nation’s Child Support Enforcement Program (CSE) is a federal/state/local partnership to help families by promoting family self-sufficiency and child well-being. CSE provides four major services to their customers: locating non-custodial parents, establishing paternity, establishing support orders and collecting support payments. The program also provides services to non-custodial parents. - Office of Civil Rights, Dept. of Health and Human Services
The Department of Health and Human Services, through the Office for Civil Rights, promotes and ensures that people have equal access to and opportunity to participate in and receive services in all HHS programs without facing unlawful discrimination. Through prevention and elimination of unlawful discrimination, the Office for Civil Rights helps HHS carry out its overall mission of improving the health and well-being of all… - Office of Consumer Affairs (OCA), Postal Regulatory Commission
The mission of the OCA is to be a vigorous, responsive, and effective advocate for reasonable and equitable treatment of the general public in proceedings before the Postal Regulatory Commission. The Commission holds hearings and makes recommendations to the Governors of the Postal Service on proposed changes in postal rates and mail classifications. The OCA represents the interests of the general public in such cases.… - Office of Consumer Complaints, Federal Maritime Commission (FMC)
The Federal Maritime Commission (FMC) is an independent regulatory agency responsible for the regulation of oceanborne transportation in the foreign commerce of the U.S. The Office of Consumer Affairs and Dispute Resolution Services provides a number of services designed to assist shippers, carriers, cruise operators and other industry participants resolve commercial disputes or problems related to the business practices of regulated entities including, an Ombuds… - Office of Disability Employment Policy (ODEP) - DOL
In the FY2001 Department of Labor appropriation, Congress approved an Office of Disability Employment Policy (ODEP) to be headed by an Assistant Secretary. ODEP's mission is to provide leadership to increase employment opportunities for adults and youth with disabilities. ODEP is a federal agency in the Department of Labor. Its customers include: * Individuals with disabilities and their families * Private employers and their employees… - Office of Fair Housing and Equal Opportunity (FHEO), HUD
HUD’s Office of Fair Housing and Equal Opportunity administers federal laws and establishes national policies that ensure all Americans have equal access to the housing of their choice. Particular activities carried out by the Office include implementing and enforcing the Fair Housing Act and other civil rights laws. - Office of Public Affairs - Department Of Labor
The Department of Labor fosters and promotes the welfare of the job seekers, wage earners, and retirees of the United States by improving their working conditions, advancing their opportunities for profitable employment, protecting their retirement and health care benefits, helping employers find workers, strengthening free collective bargaining, and tracking changes in employment, prices, and other national economic measurements. - Office of Recapitalization, (HUD)
The Office of Recap is responsible for the preservation and recapitalization of federally assisted affordable housing and oversees and processes financial transactions to ensure the long-term physical and financial viability of affordable rental housing. In conducting the business of preservation of affordable housing, Recap is also responsible for ensuring compliance with relevant laws and statutes. - Office of The Real Estate Settlement Procedures Act (RESPA) (HUD)
Provides information about The Real Estate Settlement Procedures Act (RESPA), a consumer protection statute first passed in 1974. The purposes of RESPA are 1. to help consumers become better shoppers for settlement services and 2. to eliminate kickbacks and referral fees that unnecessarily increase the costs of certain settlement services. Provides information about RESPA's required disclosures and enforcement, how to file a complaint and others. - Office of Thrift Supervision (OTS), Dept. of the Treasury
Contact to complain about federally-chartered savings and loans (S&Ls) or violations of federal rules by state-chartered S&Ls. - Ohio - Attorney General
The Consumer Protection Section enforces numerous Ohio laws that protect consumers and businesses. Attorneys and investigators prepare and initiate litigation against nonconforming suppliers when violations of the consumer protection laws cannot be settled through nonlegal channels.
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