Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of Chicago

These are the results for consumer specific consumer resources for IL. The listing is grouped by primary service category, then sorted alphabetically.

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Fraud

• CharityWatch
  CharityWatch (formerly the American Institute of Philanthropy) is a nationally prominent charity watchdog service whose purpose is to help donors make informed giving decisions. (Chicago, IL)
  
• Commodity Futures Trading Commission
  Accepts online reports of suspicious activites or transactions involving the trading of commodity futures contracts or commodity options. Visit http://www.cftc.gov/ConsumerProtection/ReparationsProgram/index.htm for consumers filing a complaint with their Reparations Program. (Chicago, IL)
  
• Office of Thrift Supervision (OTS), Dept. of the Treasury
  Contact to complain about federally-chartered savings and loans (S&Ls) or violations of federal rules by state-chartered S&Ls. (Chicago, IL)
  

Health Care

• American Board of Medical Specialties (ABMS)
  ABMS database provides certification information for doctors nationwide. (Chicago, IL)
  
• American Medical Association
  Features "Doctor Finder" database to help you find a doctor or check if your doctor's license is current. Also contains lots of health and fitness information for you and your family. (Chicago, IL)
  

Housing

• Fannie Mae
  Fannie Mae provides financial products and services to help low-, moderate-, and middle-income families to buy homes. Site includes a calculator to help you figure out the total costs of a mortgage. (Chicago, IL)
  
• Office of Fair Housing and Equal Opportunity (FHEO), HUD
  HUD’s Office of Fair Housing and Equal Opportunity administers federal laws and establishes national policies that ensure all Americans have equal access to the housing of their choice. Particular activities carried out by the Office include implementing and enforcing the Fair Housing Act and other civil rights laws. (Chicago, IL)
  

Insurance

• Illinois - Division of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities. (Chicago, IL)
  

Insurance Regulators

• Illinois - Division of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities. (Chicago, IL)
  

Investing

• Illinois - Securities Department
  The Illinois Securities Department is responsible for the regulation of the securities industry in Illinois and protection of investors by ensuring compliance with the law and investigating any complaints of fraud or improper practices. Administrative action taken by the department can be used to assist the investor if a civil action is filed. (Chicago, IL)
  
• Morningstar
  Morningstar is a trusted source for insightful information on stocks, mutual funds, variable annuities, closed-end funds, exchange-traded funds, separate accounts, hedge funds, and 529 college savings plans (Chicago, IL)
  
• Securities and Exchange Commission (SEC)
  Handles complaints about stock brokerage firms, mutual funds, stock transactions, stolen or lost certificates, and insider trading. The Commission is responsible for preventing fraud and deception in the purchase and sale of securities and this office and also administers federal laws involving securities and finances to protect investors and the public. (Chicago, IL)
  

Investor Protection

• Commodity Futures Trading Commission
  Accepts online reports of suspicious activites or transactions involving the trading of commodity futures contracts or commodity options. Visit http://www.cftc.gov/ConsumerProtection/ReparationsProgram/index.htm for consumers filing a complaint with their Reparations Program. (Chicago, IL)
  

Legal Assistance

• American Bar Association - Consumer's Guide to Legal Help on the Internet
  This site is run by the American Bar Association and provides information about how and where to find free legal help, advice about hiring a lawyer, what to do if you have trouble with your lawyer, and more. (Chicago, IL)
  

Money Management

• Fannie Mae
  Fannie Mae provides financial products and services to help low-, moderate-, and middle-income families to buy homes. Site includes a calculator to help you figure out the total costs of a mortgage. (Chicago, IL)
  

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