Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Records Found: 10

Privacy



• California - Department of Justice's Privacy Enforcement and Protection Unit
  The Department of Justice’s Privacy Enforcement and Protection Unit enforces state and federal privacy laws, empowers Californians by showing them how to better control their personal information when they use innovative technologies, promotes smart online behavior by offering timely resources for consumers, parents and educators, works with companies on privacy trends and offers best practice guidance, and advises the Attorney General on privacy matters.
  
  
• CALPIRG Privacy Rights Program
  The California Public Interest Research Group’s website devoted to privacy rights. Includes resources for victims of identity theft, suppport group information, and fact sheets about how to prevent identity theft.
  
  
• CAUCE (Coalition Against Unsolicited Commercial E-mail)
  CAUCE is an all-volunteer Internet end-user advocacy organization. CAUCE has moved beyond its original mission of advocating for anti-spam laws, to a broader stance of defending the interests all users in the areas of privacy and abuse in all its forms on the Internet.
  
  
• Center for Democracy and Technology
  The Center for Democracy and Technology is a non-profit public interest organization working to keep the Internet open, innovative, and free. With expertise in law, technology, and policy, CDT seeks practical solutions to enhance free expression and privacy in communications technologies. CDT is dedicated to building consensus among all parties interested in the future of the Internet and other new communications media.
  
  
• Electronic Frontier Foundation
  Nonprofit group that works to protect free expression and privacy on the Internet and in the world of computer technology.
  
  
• Electronic Privacy Information Center (EPIC)
  A public interest research center focusing public attention on civil liberties issues and efforts to protect privacy, first amendment, and constitutional rights. Provides reports concerning the A-Z’s of privacy, ranging from Caller ID and Social Security numbers to airline passenger profiles and wiretapping.
  
  
• Fair Credit Reporting Act (FCRA) and the Privacy of Your Credit Report
  An excellent in-depth resource on the Fair Credit Reporting Act (FCRA), the first federal law to regulate the use of personal information by private businesses, prepared by the Electronic Privacy Information Center.
  
  
• National Consumers League
  The National Consumers League is America’s oldest consumer organization, representing consumers and workers on marketplace and workplace issues since our founding in 1899. NCL provides government, businesses, and other organizations with the consumer’s perspective on concerns including child labor, privacy, food safety, and medication information.
  
  
• Privacy Basics and Opt-Out Strategies
  The Privacy Rights Clearinghouse provides guidance on Privacy Basics and Opt-Out Strategies.
  
  
• Privacy Rights Clearinghouse
  Provides information and referral to California consumers for technology-related privacy issues. Free fact sheets on a variety of consumer topics: junk-mail, credit reports, contracts, Social Security numbers, medical privacy and others.