Consumer Services Guide (CSG)

Consumer Services Guide (CSG) Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the 'Guide', some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Records Found: 4

Furniture



• Better Business Bureau (BBB)
  Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
  
  
• Bureau of Home Furnishings and Thermal Insulation
  The Bureau of Home Furnishings and Thermal Insulation regulates upholstered furniture and bedding products sold in California to make sure they meet health, fire safety, and labeling standards.
  
  
• Mercury News Action Line
  Handles consumer complaints and makes referrals. Write if the problem will take more than a minute to describe over the phone and include name, address and phone number. Runs daily column in the "Living" section of the newspaper.
  
  
• The Carpet & FabriCare Institute
  The Carpet & FabriCare Institute a non-profit regional trade association of carpet and textile cleaners serving California, Arizona and Nevada.They handle cleaning problems with furniture fabric. If the cleaner is a member, the Institute will contact the cleaner on your behalf. Even if the cleaner is not a member, file a complaint with the Institute and it will advise you on how to proceed.