Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.


Records Found: 23

    Financial Services

  • American Bankers Association
    Industry group site contains a lot of information for consumers and calculators to help you figure mortgage, auto, and college loan rates.

  • Bauer Financial Reports, Inc.
    Provides information on your bank’s capital reserves and adequacy of performance. There is a fee for this service.

  • California - Housing Finance Agency (CHFA)
    CHFA finances below-market-rate loans to affordable rental housing and assists first-time home buyers.

  •, Inc.
    Surveys on regular and secured credit cards and charge cards. News and analysis relating to the consumer credit card industry

  • Commodity Futures Trading Commission
    Accepts online reports of suspicious activites or transactions involving the trading of commodity futures contracts or commodity options. Visit for consumers filing a complaint with their Reparations Program.

  • Comptroller of the Currency
    Call for answers to questions about the regulations governing national banks.

  • Credit Scoring Site
    The Credit Scoring Site examines credit industry policy not to make credit scores available to consumers.

  • Customer Assistance Group, (DOT)
    The Office of the Comptroller of the Currency (OCC) charters, regulates, and supervises all national banks. It also supervises the federal branches and agencies of foreign banks. Headquartered in Washington, D.C., the OCC has four district offices plus an office in London to supervise the international activities of national banks. The OCC’s nationwide staff of examiners conducts on-site reviews of national banks and provides sustained…

  • Fair Isaac Corporation (FICO)
    Fair Isaacs Inc. is one of the largest and oldest creators of the consumer credit scoring models used by financial institutions to assess loan applicants' risk, offers very general information on credit scores.

  • Fannie Mae
    Fannie Mae provides financial products and services to help low-, moderate-, and middle-income families to buy homes. Site includes a calculator to help you figure out the total costs of a mortgage.

  • Federal Deposit Insurance Corporation (FDIC)
    Contact about complaints against state-chartered banks that are not members of the Federal Reserve System and for information on deposit insurance.

  • Federal Reserve Consumer Help
    Contact about complaints against state-chartered banks that belong to the Federal Reserve System. Also answers questions about consumer credit protection laws and regulations.

  • Federal Student Aid Information Center (US Dept of Education)
    Federal Student Aid, an office of the U.S. Department of Education, ensures that all eligible individuals can benefit from federally funded or federally guaranteed financial assistance for education beyond high school. They consistently champion the promise of postsecondary education to all Americans—and its value to our society.

  • FinAid! The SmartStudent Guide to Financial Aid
    Comprehensive guide to student financial aid. Discusses sources of financial aid, as well as tips on avoiding scams.

  • Jump$tart Coalition for Personal Financial Literacy
    The Coalition’s direct objective is to encourage curriculum enrichment to ensure that basic personal financial management skills are attained during the K-12 educational experience.

  • Massachusetts - Division of Banks
    The Division’s mission is to advance the public interest with the highest level of integrity and innovation by ensuring a sound, competitive, and accessible banking and financial services environment.

  • Missouri - Division of Finance
    The Missouri Division of Finance regulates state-chartered banks, trust companies, consumer credit facilities, mortgage brokers, and savings and loan institutions.

  • National Community Reinvestment Coalition (NCRC)
    NCRC’s goal is to end discriminatory banking practices and increase the flow of private capital and credit into underserved communities across the country.

  • National Foundation for Credit Counseling (NFCC)
    NFCC is a national, non-profit network of 1,450 credit counseling centers. Their site provides debt and credit resources, on-line counseling and budget calculators, as well as a way to locate the Consumer Credit Counseling Service nearest you.

  • Oklahoma - Department of Securities
    Each state has its own laws and regulations for securities brokers and for all types of securities, including stocks, mutual funds, commodities, real estate offerings, uninsured investment products sold by banks and others. The officials enforce these laws and regulations. State securities agencies are responsible also for preventing fraud and abuse in the sale of all but the largest securities offerings. If you have a…

  • Practical Money Skills for Life
    Advice, classroom curriculums, calculators and more from payment card network giant Visa

  • Texas - Banking Commissioner
    The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit.

  • Veribanc, Inc.
    VERIBANC® provides safe and sound bank ratings on all U.S. federally insured financial institutions in "plain English". Detailed research and risk analysis are also available. For over 29 years, their bank rating system has helped consumers, business people, and government offices manage banking risk and protect their deposits and investments against bank failure and fraud.


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