Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of Charleston

These are the results for consumer specific consumer resources for WV. The listing is grouped by primary service category, then sorted alphabetically.

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Attorneys General

• West Virginia - Attorney General
  The West Virginia Attorney General’s Consumer Protection and Antitrust Divisions operate under the direction of one Deputy Attorney General. The Divisions are responsible for enforcing the West Virginia Consumer Credit and Protection Act, W. Va. Code § 46A-1-101 et seq.; the West Virginia Antitrust Act, W. Va. Code § 47-18-1 et seq.; and the Preneed Funeral Contracts Act, W. Va. Code § 47-14-1 et seq.… (Charleston, WV)
  
• West Virginia - Attorney General
  The West Virginia Attorney General’s Consumer Protection and Antitrust Divisions operate under the direction of one Deputy Attorney General. The Divisions are responsible for enforcing the West Virginia Consumer Credit and Protection Act, W. Va. Code § 46A-1-101 et seq.; the West Virginia Antitrust Act, W. Va. Code § 47-18-1 et seq.; and the Preneed Funeral Contracts Act, W. Va. Code § 47-14-1 et seq.… (Charleston, WV)
  

Auto

• West Virginia - Department of Motor Vehicles (DMV)
  West Virginia DMV site has been created to help you renew or register for a drivers license, find DMV forms, practice tests, drivers ed & traffic schools, auto insurance, or just about anything else related to West Virginia DMV. (Charleston, WV)
  

Banking Authorities

• West Virginia - Division of Banking
  The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. (Charleston, WV)
  

Better Business Bureau

• West Virginia - Better Business Bureau (BBB)
  Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations. (Charleston, WV)
  

Consumer Protection

• West Virginia - Attorney General
  The West Virginia Attorney General’s Consumer Protection and Antitrust Divisions operate under the direction of one Deputy Attorney General. The Divisions are responsible for enforcing the West Virginia Consumer Credit and Protection Act, W. Va. Code § 46A-1-101 et seq.; the West Virginia Antitrust Act, W. Va. Code § 47-18-1 et seq.; and the Preneed Funeral Contracts Act, W. Va. Code § 47-14-1 et seq.… (Charleston, WV)
  
• West Virginia - Attorney General
  The West Virginia Attorney General’s Consumer Protection and Antitrust Divisions operate under the direction of one Deputy Attorney General. The Divisions are responsible for enforcing the West Virginia Consumer Credit and Protection Act, W. Va. Code § 46A-1-101 et seq.; the West Virginia Antitrust Act, W. Va. Code § 47-18-1 et seq.; and the Preneed Funeral Contracts Act, W. Va. Code § 47-14-1 et seq.… (Charleston, WV)
  
• West Virginia - Better Business Bureau (BBB)
  Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations. (Charleston, WV)
  
• West Virginia - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities. (Charleston, WV)
  
• West Virginia - Division of Banking
  The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. (Charleston, WV)
  
• West Virginia - Public Service Commission
  West Virginia PSC supports and promotes a utility regulatory and transportation safety environment that balances the interests of all parties and pursues excellence through quality. They do so to ensure that reasonably priced and reliable utility services are available to all customers, and to increase business investment, job creation/retention, and the state’s overall economic competitiveness. (Charleston, WV)
  

Insurance

• West Virginia - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities. (Charleston, WV)
  

Insurance Regulators

• West Virginia - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities. (Charleston, WV)
  

Investing

• West Virginia - Securities Division
  Each state has its own laws and regulations for securities brokers and for all types of securities, including stocks, mutual funds, commodities, real estate offerings, uninsured investment products sold by banks and others. The officials enforce these laws and regulations. State securities agencies are responsible also for preventing fraud and abuse in the sale of all but the largest securities offerings. If you have a… (Charleston, WV)
  

Utilities

• West Virginia - Public Service Commission
  West Virginia PSC supports and promotes a utility regulatory and transportation safety environment that balances the interests of all parties and pursues excellence through quality. They do so to ensure that reasonably priced and reliable utility services are available to all customers, and to increase business investment, job creation/retention, and the state’s overall economic competitiveness. (Charleston, WV)
  

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