Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of Austin

These are the results for consumer specific consumer resources for TX. The listing is grouped by primary service category, then sorted alphabetically.

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Financial Services

• Texas - Banking Commissioner
  The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. (Austin, TX)
  

Insurance

• National Credit Union Administration (NCUA)
  Insures member shares in all federal credit unions and state credit unions that apply for and meet the insurance standards. Handles complaints against member agencies. Call one of their regional offices first to resolve the complaint. (Austin, TX)
  
• Texas - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities. (Austin, TX)
  

Insurance Regulators

• Texas - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities. (Austin, TX)
  

Investing

• Texas - State Securities Board
  The State Securities Board is responsible for regulating the securities industry in Texas. They register securities offered or sold in Texas and oversee the firms and individuals selling securities or providing investment advice to Texans. Through their Investor Education initiative, they help the fellow Texans become informed investors. (Austin, TX)
  

Investor Protection

• National Credit Union Administration (NCUA)
  Insures member shares in all federal credit unions and state credit unions that apply for and meet the insurance standards. Handles complaints against member agencies. Call one of their regional offices first to resolve the complaint. (Austin, TX)
  
• Texas - Banking Commissioner
  The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. (Austin, TX)
  

Utilities

• Texas - Public Utility Commission
  The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost. (Austin, TX)
  

Utilities Commissions

• Texas - Public Utility Commission
  The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost. (Austin, TX)
  

Weights and Measures Offices

• Texas - Weights and Measures Office
  State Weights and Measures Offices enforce laws and regulations about the labeling, weight, measure or count of packaged items including food and household products. These offices also regulate the accuracy of weighing and measuring devices in supermarket, gas stations, taxicabs, etc. Some city and county offices have weights and measures functions in addition to the state offices listed below that might be listed under either… (Austin, TX)
  

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