Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of York

These are the results for consumer specific consumer resources for NY. The listing is grouped by primary service category, then sorted alphabetically.

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Attorneys General

• New York - Attorney General
  The Bureau of Consumer Frauds and Protection of the New York Attorney General’s Office, part of the Economic Justice Division, prosecutes businesses and individuals engaged in fraudulent, misleading, deceptive or illegal trade practices. In addition to litigating, the Bureau mediates thousands of complaints each year from individual consumers. A large percentage of these complaints are resolved satisfactorily through the mediation process. As part of its… (York, NY)
  
• New York - Attorney General
  The Bureau of Consumer Frauds and Protection of the New York Attorney General’s Office, part of the Economic Justice Division, prosecutes businesses and individuals engaged in fraudulent, misleading, deceptive or illegal trade practices. In addition to litigating, the Bureau mediates thousands of complaints each year from individual consumers. A large percentage of these complaints are resolved satisfactorily through the mediation process. As part of its… (York, NY)
  

Banking Authorities

• New York - Superintendent of Banking
  The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. (York, NY)
  

Better Business Bureau

• New York - Better Business Bureau (BBB)
  Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations. (York, NY)
  

Complaint Assistance

• Commodity Futures Trading Commission
  Accepts online reports of suspicious activites or transactions involving the trading of commodity futures contracts or commodity options. Visit http://www.cftc.gov/ConsumerProtection/ReparationsProgram/index.htm for consumers filing a complaint with their Reparations Program. (York, NY)
  
• Securities and Exchange Commission (SEC)
  Handles complaints about stock brokerage firms, mutual funds, stock transactions, stolen or lost certificates, and insider trading. The Commission is responsible for preventing fraud and deception in the purchase and sale of securities and this office and also administers federal laws involving securities and finances to protect investors and the public. (York, NY)
  

Consumer Information

• American Council on Science and Health (ACSH)
  A consumer education consortium concerned with issues related to food, nutrition, chemicals, pharmaceuticals, lifestyle, the environment and health. ACSH is an independent, nonprofit, tax-exempt organization. (York, NY)
  
• Insurance Information Institute
  The mission of the Insurance Information Institute (I.I.I.) is to improve public understanding of insurance—what it does and how it works. For more than 40 years, the I.I.I. has provided definitive insurance information. Today, the I.I.I. is recognized by the media, governments, regulatory organizations, universities and the public as a primary source of information, analysis and referral concerning insurance. Each year, the I.I.I. works on… (York, NY)
  
• National Passport Information Center - U.S. Department of State
  For information on U.S. passports, including the status of pending applications, as well as locations of the over 4,500 passport acceptance facilities. (York, NY)
  
• New York - Public Service Commission (PSC), Consumer Education & Advocacy
  The Office of Consumer Services of NY PSC provides a variety of services to protect and assist utility customers. Its Consumer Assistance and Consumer Education and Advocacy sections seek to ensure that the Department and the utility companies it regulates are responsive to the needs and concerns of individual consumers and to the public. (York, NY)
  
• Office of Fair Housing and Equal Opportunity (FHEO), HUD
  HUD’s Office of Fair Housing and Equal Opportunity administers federal laws and establishes national policies that ensure all Americans have equal access to the housing of their choice. Particular activities carried out by the Office include implementing and enforcing the Fair Housing Act and other civil rights laws. (York, NY)
  

Consumer Protection

• American Civil Liberties Union (ACLU)
  The ACLU is our nation’s guardian of liberty. We work daily in courts, legislatures and communities to defend and preserve the individual rights and liberties guaranteed to every person in this country by the Constitution and laws of the United States. Our job is to conserve America’s original civic values - the Constitution and the Bill of Rights. (For all other states, please visit the… (York, NY)
  
• Fair Isaac Corporation (FICO)
  Fair Isaacs Inc. is one of the largest and oldest creators of the consumer credit scoring models used by financial institutions to assess loan applicants' risk, offers very general information on credit scores. (York, NY)
  
• National Passport Information Center - U.S. Department of State
  For information on U.S. passports, including the status of pending applications, as well as locations of the over 4,500 passport acceptance facilities. (York, NY)
  
• Natural Resources Defense Council (NRDC)
  NRDC is a national advocacy, research and lobbying organization whose work involves the preservation of national resources and the protection of the public’s health. It also provides information on environmental issues. (York, NY)
  

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