Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of Albany

These are the results for consumer specific consumer resources for NY. The listing is grouped by primary service category, then sorted alphabetically.

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Attorneys General

• New York - Attorney General
  The Bureau of Consumer Frauds and Protection of the New York Attorney General’s Office, part of the Economic Justice Division, prosecutes businesses and individuals engaged in fraudulent, misleading, deceptive or illegal trade practices. In addition to litigating, the Bureau mediates thousands of complaints each year from individual consumers. A large percentage of these complaints are resolved satisfactorily through the mediation process. As part of its… (Albany, NY)
  

Auto

• New York - Department of Motor Vehicles (DMV)
  New York DMV site has been created to help you renew or register for a drivers license, find DMV forms, practice tests, drivers ed & traffic schools, auto insurance, or just about anything else related to New York DMV. (Albany, NY)
  

Complaint Assistance

• National Credit Union Administration (NCUA)
  Insures member shares in all federal credit unions and state credit unions that apply for and meet the insurance standards. Handles complaints against member agencies. Call one of their regional offices first to resolve the complaint. (Albany, NY)
  

Consumer Information

• National Credit Union Administration (NCUA)
  Insures member shares in all federal credit unions and state credit unions that apply for and meet the insurance standards. Handles complaints against member agencies. Call one of their regional offices first to resolve the complaint. (Albany, NY)
  
• New York - Public Service Commission (PSC), Consumer Education & Advocacy
  The Office of Consumer Services of NY PSC provides a variety of services to protect and assist utility customers. Its Consumer Assistance and Consumer Education and Advocacy sections seek to ensure that the Department and the utility companies it regulates are responsive to the needs and concerns of individual consumers and to the public. (Albany, NY)
  

Consumer Protection

• New York - Attorney General
  The Bureau of Consumer Frauds and Protection of the New York Attorney General’s Office, part of the Economic Justice Division, prosecutes businesses and individuals engaged in fraudulent, misleading, deceptive or illegal trade practices. In addition to litigating, the Bureau mediates thousands of complaints each year from individual consumers. A large percentage of these complaints are resolved satisfactorily through the mediation process. As part of its… (Albany, NY)
  
• New York - Insurance Department
  The Insurance Department is responsible for supervising and regulating all insurance business in New York State. The Department’s mission is to: * Ensure the continued sound and prudent conduct of insurers’ financial operations; * Provide fair, timely and equitable fulfillment of insurer obligations; * Protect policyholders from financially impaired or insolvent insurers; * Eliminate fraud, other criminal abuse and unethical conduct in the industry; and… (Albany, NY)
  
• New York - Public Service Commission (PSC), Consumer Education & Advocacy
  The Office of Consumer Services of NY PSC provides a variety of services to protect and assist utility customers. Its Consumer Assistance and Consumer Education and Advocacy sections seek to ensure that the Department and the utility companies it regulates are responsive to the needs and concerns of individual consumers and to the public. (Albany, NY)
  

Credit

• National Credit Union Administration (NCUA)
  Insures member shares in all federal credit unions and state credit unions that apply for and meet the insurance standards. Handles complaints against member agencies. Call one of their regional offices first to resolve the complaint. (Albany, NY)
  

Insurance

• National Credit Union Administration (NCUA)
  Insures member shares in all federal credit unions and state credit unions that apply for and meet the insurance standards. Handles complaints against member agencies. Call one of their regional offices first to resolve the complaint. (Albany, NY)
  
• New York - Insurance Department
  The Insurance Department is responsible for supervising and regulating all insurance business in New York State. The Department’s mission is to: * Ensure the continued sound and prudent conduct of insurers’ financial operations; * Provide fair, timely and equitable fulfillment of insurer obligations; * Protect policyholders from financially impaired or insolvent insurers; * Eliminate fraud, other criminal abuse and unethical conduct in the industry; and… (Albany, NY)
  

Insurance Regulators

• New York - Insurance Department
  The Insurance Department is responsible for supervising and regulating all insurance business in New York State. The Department’s mission is to: * Ensure the continued sound and prudent conduct of insurers’ financial operations; * Provide fair, timely and equitable fulfillment of insurer obligations; * Protect policyholders from financially impaired or insolvent insurers; * Eliminate fraud, other criminal abuse and unethical conduct in the industry; and… (Albany, NY)
  

Investor Protection

• National Credit Union Administration (NCUA)
  Insures member shares in all federal credit unions and state credit unions that apply for and meet the insurance standards. Handles complaints against member agencies. Call one of their regional offices first to resolve the complaint. (Albany, NY)
  

Utilities

• New York - Public Service Commission (PSC), Consumer Education & Advocacy
  The Office of Consumer Services of NY PSC provides a variety of services to protect and assist utility customers. Its Consumer Assistance and Consumer Education and Advocacy sections seek to ensure that the Department and the utility companies it regulates are responsive to the needs and concerns of individual consumers and to the public. (Albany, NY)
  

Utilities Commissions

• New York - Public Service Commission (PSC), Consumer Education & Advocacy
  The Office of Consumer Services of NY PSC provides a variety of services to protect and assist utility customers. Its Consumer Assistance and Consumer Education and Advocacy sections seek to ensure that the Department and the utility companies it regulates are responsive to the needs and concerns of individual consumers and to the public. (Albany, NY)
  

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