Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of Baltimore

These are the results for consumer specific consumer resources for MD. The listing is grouped by primary service category, then sorted alphabetically.

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Attorneys General

• Maryland - Attorney General
  The Consumer Protection Division provides mediation services to consumers to help resolve complaints against businesses and health insurance carriers. The Division can also provide information about complaints that have been filed against businesses, tell you if your new home builder or health club is properly registered and provide publications to help you make good decisions in the marketplace. (Baltimore, MD)
  

Better Business Bureau

• Maryland - Better Business Bureau (BBB)
  Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations. (Baltimore, MD)
  

Consumer Information

• Center for Beneficiary Choices, (HHS)
  Call 1-800-MEDICARE to get help with your questions about Medicare. You can order Medicare publications (English, Spanish, audi-tape, braille), get detailed information about the Medicare managed care plans in your area, order Medicare health plan quality and customer satisfaction information, and listen to recorded questions and answers on topics such as Medicare health plan choices and health plan quality information. CMS runs the Medicare, Medicaid,… (Baltimore, MD)
  
• Centers for Medicare & Medicaid Services (CMS)
  The Centers for Medicare & Medicaid Services (CMS) ten Field offices reorganized in February 2007 moving from a geography-based structure to a Consortia structure based on the Agency's key lines of business: Medicare health plans, Medicare financial management, Medicare fee for service operations, Medicaid and children's health, survey & certification and quality improvement. The intent of the new structure is to improve performance through uniform… (Baltimore, MD)
  
• Social Security Administration (SSA)
  The Office of Public Inquiries (TEH) provides a central receipt, control, acknowledgment, response and referral program for high priority and other inquiries addressed to SSA Headquarters. The office develops correspondence policy and procedure and guide language on recurring topics and issues for use throughout the Agency. (Baltimore, MD)
  

Consumer Protection

• Center for Beneficiary Choices, (HHS)
  Call 1-800-MEDICARE to get help with your questions about Medicare. You can order Medicare publications (English, Spanish, audi-tape, braille), get detailed information about the Medicare managed care plans in your area, order Medicare health plan quality and customer satisfaction information, and listen to recorded questions and answers on topics such as Medicare health plan choices and health plan quality information. CMS runs the Medicare, Medicaid,… (Baltimore, MD)
  
• Maryland - Attorney General
  The Consumer Protection Division provides mediation services to consumers to help resolve complaints against businesses and health insurance carriers. The Division can also provide information about complaints that have been filed against businesses, tell you if your new home builder or health club is properly registered and provide publications to help you make good decisions in the marketplace. (Baltimore, MD)
  
• Maryland - Better Business Bureau (BBB)
  Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations. (Baltimore, MD)
  
• Maryland - Commissioner of Financial Regulation Division
  The mission of the Office of The Commissioner of Financial Regulation is to ensure that the citizens of Maryland are able to conduct their financial transactions in safe, reliable and well-managed institutions, while providing a flexible, yet sound regulatory environment that promotes fair competition, encourages innovative business development, and supports the economy of Maryland. (Baltimore, MD)
  
• Maryland - Insurance Administration
  The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s insurance industry and protects consumers by ensuring that insurance companies and health plans act in accordance with insurance laws. (Baltimore, MD)
  
• Maryland - Office of the Attorney General Securities Division
  The primary mission of the Securities Division is to protect Maryland investors from investment fraud and misrepresentation. (Baltimore, MD)
  
• Maryland - Public Service Commission (PSC)
  The Commission regulates gas, electric, telephone, water, and sewage disposal companies. Also subject to the jurisdiction of the Commission are electricity suppliers, fees for pilotage services to vessels, construction of a generating station and certain common carriers engaged in the transportation for hire of persons. The PSC's jurisdiction extends to taxicabs operating in the City of Baltimore, Baltimore County, Cumberland, and Hagerstown. (Baltimore, MD)
  

Health Care

• Center for Beneficiary Choices, (HHS)
  Call 1-800-MEDICARE to get help with your questions about Medicare. You can order Medicare publications (English, Spanish, audi-tape, braille), get detailed information about the Medicare managed care plans in your area, order Medicare health plan quality and customer satisfaction information, and listen to recorded questions and answers on topics such as Medicare health plan choices and health plan quality information. CMS runs the Medicare, Medicaid,… (Baltimore, MD)
  
• Centers for Medicare & Medicaid Services (CMS)
  The Centers for Medicare & Medicaid Services (CMS) ten Field offices reorganized in February 2007 moving from a geography-based structure to a Consortia structure based on the Agency's key lines of business: Medicare health plans, Medicare financial management, Medicare fee for service operations, Medicaid and children's health, survey & certification and quality improvement. The intent of the new structure is to improve performance through uniform… (Baltimore, MD)
  

Insurance

• Centers for Medicare & Medicaid Services (CMS)
  The Centers for Medicare & Medicaid Services (CMS) ten Field offices reorganized in February 2007 moving from a geography-based structure to a Consortia structure based on the Agency's key lines of business: Medicare health plans, Medicare financial management, Medicare fee for service operations, Medicaid and children's health, survey & certification and quality improvement. The intent of the new structure is to improve performance through uniform… (Baltimore, MD)
  

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