Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.


Browse By Date

  • Office of Disability Employment Policy (ODEP) - DOL
    In the FY2001 Department of Labor appropriation, Congress approved an Office of Disability Employment Policy (ODEP) to be headed by an Assistant Secretary. ODEP's mission is to provide leadership to increase employment opportunities for adults and youth with disabilities. ODEP is a federal agency in the Department of Labor. Its customers include: * Individuals with disabilities and their families * Private employers and their employees…
    (added October 2006)
  • Through the Looking Glass (TLG)
    Through the Looking Glass (TLG) is a nationally recognized center that has pioneered research, training, and services for families in which a child, parent or grandparent has a disability or medical issue. TLG is a disability community based nonprofit organization, which emerged from the independent living movement, and was founded in 1982 in Berkeley, California.
    (added October 2006)
  • Make A Wish Foundation
    This organization grants the wishes of children under the age of eighteen who are suffering from a life-threatening medical condition.
    (added October 2006)
  • Indoor Environments Division (IED) of Environmental Protection Agency
    The Indoor Environments Division (IED), located within the Office of Radiation and Indoor Air (ORIA), under the Office of Air and Radiation (OAR), is responsible for implementing EPA’s Indoor Environments Program, a voluntary (non-regulatory) program to address indoor air pollution. EPA’s Indoor Environments Division seeks to reduce human health risks posed by contaminants in indoor environments. IED analyzes those risks based on sound science, and…
    (added October 2006)
  • Alexander Graham Bell Association for the Deaf and Hard of Hearing
    This non-profit organization is an information and support center for children with hearing loss. It helps families with educational and communication access and networking opportunities. The website has many resources including hearing loss and advocacy information and periodicals. You can also ask a question about hearing loss via email, and the organization will find a professional to help answer your question.
    (added October 2006)
  • Alzheimer's Association
    This association provides counsel and support, accurate information, and professional education. There are many support systems, including safety services such as a 24-hour toll-free emergency crisis line. In addition, the Alzheimer’s Association provides a contact center with 24 hour, seven days a week providing information and referral to anyone with questions or concerns about memory problems, dementia, or Alzheimer’s disease. The toll-free number is (800)…
    (added October 2006)
  • American Association on Health and Disability (AAHD)
    Through research, advocacy, and education, this organization aims to prevent the disabled from receiving secondary disabilities. AAHD’s workshops, conferences, and newsletters help the public become aware of important facts and information. The website also recommends how to contact your local senator or congressman about disability related programs. Many other links and resources are also found online.
    (added October 2006)
  • American Cancer Society
    This nationwide health organization is dedicated to preventing and treating people who suffer from cancer through research, education, advocacy, and service. The many resources, programs, and services provided by this organization include a 24 hour hotline that is handled by professionals who can answer your questions, and an email service found on the website that can also help you. Also found online is the location…
    (added October 2006)
  • American Council of the Blind (ACB)
    This is a membership organization that provides many services to the blind. These include toll free information and referral on many topics concerning blindness, scholarship assistance to college and graduate students who are visually impaired, public education and training, a national legislative hotline, and assistance with finding employment. The website also includes resource links and information regarding current issues and support options.
    (added October 2006)
  • American Disabled for Attendant Programs Today (ADAPT)
    ADAPT is a national grass-roots community that organizes disability rights activists to engage in nonviolent direct action, including civil disobedience, to assure the civil and human rights of people with disabilities to live in freedom.
    (added October 2006)
  • American Foundation for the Blind (AFB)
    This national non-profit organization addresses the key issues facing blind Americans. The website provides resources and related links about employment, independent living, literacy, and technology for the blind.
    (added October 2006)
  • American Society of Travel Agents (ASTA)
    The American Society of Travel Agents’ mission is to enhance the professionalism and profitability of member agents through effective representation in industry and government affairs, education and training, and by identifying and meeting the needs of the traveling public.
    (added October 2006)
  • Americans with Disabilities Act (ADA) Information Line, (DOJ)
    The U.S. Department of Justice provides information about the Americans with Disabilities Act (ADA) through a toll-free ADA Information Line. This service permits businesses, State and local governments, or others to call and ask questions about general or specific ADA requirements including questions about the ADA Standards for Accessible Design. ADA specialists are available Monday through Friday from 9:30 AM until 5:30 PM (eastern time)…
    (added October 2006)
  • Antitrust Division, (DOJ)
    The mission of the Antitrust Division is to promote economic competition through enforcing and providing guidance on antitrust laws and principles.
    (added October 2006)
  • Arthritis Foundation
    This foundation supports people with Arthritis by providing many resources, events and programs, and information about conditions and treatments. The website provides many of the tools needed in order to better understand and live with the disease. There is also a hotline that will answer all your questions about arthritis. You can find your local center online.
    (added October 2006)
  • Asian Law Caucus (ALC)
    Non-profit legal organization which offers assistance to low-income consumers. Promote, advances and represents the legal and civil rights of Asian and Pacific Islander communities. ALC provides help throughout the Bay Area. Free or low-cost, depending on income.
    (added October 2006)
  • Aviation Consumer Protection Division and Enforcement
    The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates violations of the The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates violations of the Department of Transportation’s (Department) aviation economic, consumer protection, and civil rights requirements. The…
    (added October 2006)
  • Bureau of Alcohol, Tobacco and Firearms (ATF), (DOTT)
    The Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) is a law enforcement agency within the U.S. Department of Justice. Its unique responsibilities include protecting the public and reducing violent crime. ATF enforces the Federal laws and regulations relating to alcohol and tobacco diversion, firearms, explosives, and arson.
    (added October 2006)
  • Bureau of Citizenship and Immigration Services (BCIS), (DHS)
    The USCIS is responsible for the administration of immigration and naturalization adjudication functions and establishing immigration services policies and priorities. These functions include: adjudication of immigrant visa petitions; adjudication of naturalization petitions; adjudication of asylum and refugee applications; adjudications performed at the service centers, and all other adjudications performed by the INS. Please visit the website for more information regarding the department.
    (added October 2006)
  • Bureau of Engraving and Printing (BEP), (DOTT)
    The mission of the Bureau of Engraving and Printing (BEP) is to serve as the Federal Government's most secure and efficient source of vital Government securities. The Bureau manufactures the financial and other securities of the United States. Accordingly, the Bureau designs, prints, and furnishes a large variety of security products, including Federal Reserve notes, U.S. postage stamps, Treasury securities, identification cards, naturalization certificates, and…
    (added October 2006)
  • Bureau of Indian Affairs - DOI
    The Bureau of Indian Affairs (BIA) responsibility is the administration and management of 55.7 million acres of land held in trust by the United States for American Indians, Indian tribes, and Alaska Natives. There are 562 federal recognized tribal governments in the United States. Developing forestlands, leasing assets on these lands, directing agricultural programs, protecting water and land rights, developing and maintaining infrastructure and economic…
    (added October 2006)
  • Bureau of the Fiscal Service, (DOTT)
    The mission of the Bureau of the Fiscal Service is to promote the financial integrity and operational efficiency of the federal government through exceptional accounting, financing, collections, payments and shared services. They will transform the way the government manages its finances and delivers shared services. Their goal is more efficiency, better transparency, and dependable accountability.
    (added October 2006)
  • Center for Enriched Living
    The Center provides physical, educational, and skill development programs for people of all ages with developmental disabilities who live in the Mid-West. A number of activities including music, drama, dance, and technology rotate through three ten week sessions and one eight week summer session. A newsletter, upcoming events, and pertinent links are found on the website.
    (added October 2006)
  • Civil Rights Division, (DOJ)
    The Civil Rights Division of the Department of Justice, created in 1957 by the enactment of the Civil Rights Act of 1957, works to uphold the civil and constitutional rights of all Americans, particularly some of the most vulnerable members of our society. The Division enforces federal statutes prohibiting discrimination on the basis of race, color, sex, disability, religion, familial status and national origin. Contact…
    (added October 2006)
  • Consumer & Governmental Affairs Bureau (CGB), (FCC)
    Public inquiries, informal complaints, cable, radio, satellite, telephone, television and wireless.
    (added October 2006)

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