Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.


Listings for District of Columbia County

These are the results for consumer specific consumer resources for District of Columbia County. The listing is grouped by primary service category, then sorted alphabetically.

  • Bureau of Alcohol, Tobacco and Firearms (ATF), (DOTT)
    The Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) is a law enforcement agency within the U.S. Department of Justice. Its unique responsibilities include protecting the public and reducing violent crime. ATF enforces the Federal laws and regulations relating to alcohol and tobacco diversion, firearms, explosives, and arson. (Washington, DC)
  • Federal Maritime Commission (FMC)
    The FMC protects shippers, carriers and others engaged in the foreign commerce of the U.S. from restrictive rules and regulations of foreign governments and from the practices of foreign-flag carriers that have an adverse effect on shipping in U.S. trades; * Investigates, upon its own motion or upon filing of a complaint, discriminatory, unfair, or unreasonable rates, charges, classifications, and practices of ocean common carriers,… (Washington, DC)
  • Attorneys General

  • District of Columbia - Attorney General
    The District of Columbia’s Office of the Attorney General (OAG) enforces the District’s consumer protection and antitrust laws. It brings court actions to stop deceptive, anticompetitive, or unconscionable business practices and to obtain compensation for consumers. Although this office does not represent individual consumers, it uses complaint information it receives to determine whether there is a pattern or practice by a business that warrants investigation… (Washington, DC)
  • National Association of Attorneys General (NAAG)
    Find the name and contact information of the Attorney General of any state. (Washington, DC)
  • Auto

  • National Highway Traffic Safety Administration (NHTSA)
    You can register a complaint regarding anything involving vehicle safety and learn if there is an active investigation. Recording provides information on vehicle safety, recalls and defects. Give make, model and year of car to learn if it has been subject to a recall or is under investigation. Crash test data is available; also gives information on child safety seats. Leave your address and the… (Washington, DC)
  • Banking Authorities

  • American Bankers Association
    Industry group site contains a lot of information for consumers and calculators to help you figure mortgage, auto, and college loan rates. (Washington, DC)
  • Children and Young Adults

  • National Consumers League
    The National Consumers League is America’s oldest consumer organization, representing consumers and workers on marketplace and workplace issues since our founding in 1899. NCL provides government, businesses, and other organizations with the consumer’s perspective on concerns including child labor, privacy, food safety, and medication information. (Washington, DC)
  • Office of Child Support Enforcement, Dept. of Health and Human Services
    The nation’s Child Support Enforcement Program (CSE) is a federal/state/local partnership to help families by promoting family self-sufficiency and child well-being. CSE provides four major services to their customers: locating non-custodial parents, establishing paternity, establishing support orders and collecting support payments. The program also provides services to non-custodial parents. (Washington, DC)
  • Complaint Assistance

  • Civil Rights Division, (DOJ)
    The Civil Rights Division of the Department of Justice, created in 1957 by the enactment of the Civil Rights Act of 1957, works to uphold the civil and constitutional rights of all Americans, particularly some of the most vulnerable members of our society. The Division enforces federal statutes prohibiting discrimination on the basis of race, color, sex, disability, religion, familial status and national origin. Contact… (Washington, DC)
  • Commodity Futures Trading Commission
    Accepts online reports of suspicious activites or transactions involving the trading of commodity futures contracts or commodity options. Visit for consumers filing a complaint with their Reparations Program. (Washington, DC)
  • Comptroller of the Currency
    Call for answers to questions about the regulations governing national banks. (Washington, DC)
  • Consumer Financial Protection Bureau (CFPB)
    The central mission of the Consumer Financial Protection Bureau (CFPB) is to make markets for consumer financial products and services work for Americans — whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer financial products. Congress established the CFPB to protect consumers by carrying out Federal consumer financial laws. Among other things, they: - Conduct rule-making,… (Washington DC, DC)
  • Department of Housing and Urban Development (HUD)
    HUD's mission is to increase homeownership, support community development and increase access to affordable housing free from discrimination. To fulfill this mission, HUD will embrace high standards of ethics, management and accountability and forge new partnerships--particularly with faith-based and community organizations--that leverage resources and improve HUD's ability to be effective on the community level. Recorded message will transfer your call to a local HUD office.… (Washington, DC)
  • Inspector General's Fraud Hotline, (HUD)
    Accepts e-mail complaints related to fraud, waste, and abuse in HUD programs and operations, including mismanagement or violations of law, rules, or regulations by HUD employees or program participants. HUD's page warns consumers that sending e-mail complaints will not protect their privacy or confidentiality. (Washington, DC)
  • National Consumers League's Fraud Center
    National Fraud Information Center (NFIC) provides recorded information on current frauds; tips on how to avoid becoming a victim; consumer publications you can order; and access to staff who provide referral services and assistance in filing complaints. (Washington, DC)

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