Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

 
 

Listings for the City of Washington

These are the results for consumer specific consumer resources for DC. The listing is grouped by primary service category, then sorted alphabetically.

    Children and Young Adults

  • Office of Child Support Enforcement, Dept. of Health and Human Services
    The nation’s Child Support Enforcement Program (CSE) is a federal/state/local partnership to help families by promoting family self-sufficiency and child well-being. CSE provides four major services to their customers: locating non-custodial parents, establishing paternity, establishing support orders and collecting support payments. The program also provides services to non-custodial parents. (Washington, DC)
  • Complaint Assistance

  • Civil Rights Division, (DOJ)
    The Civil Rights Division of the Department of Justice, created in 1957 by the enactment of the Civil Rights Act of 1957, works to uphold the civil and constitutional rights of all Americans, particularly some of the most vulnerable members of our society. The Division enforces federal statutes prohibiting discrimination on the basis of race, color, sex, disability, religion, familial status and national origin. Contact… (Washington, DC)
  • Commodity Futures Trading Commission
    Accepts online reports of suspicious activites or transactions involving the trading of commodity futures contracts or commodity options. Visit http://www.cftc.gov/ConsumerProtection/ReparationsProgram/index.htm for consumers filing a complaint with their Reparations Program. (Washington, DC)
  • Comptroller of the Currency
    Call for answers to questions about the regulations governing national banks. (Washington, DC)
  • Consumer Financial Protection Bureau (CFPB)
    The central mission of the Consumer Financial Protection Bureau (CFPB) is to make markets for consumer financial products and services work for Americans — whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer financial products. Congress established the CFPB to protect consumers by carrying out Federal consumer financial laws. Among other things, they: - Conduct rule-making,… (Washington, DC)
  • Consumer Financial Protection Bureau (CFPB)
    The central mission of the Consumer Financial Protection Bureau (CFPB) is to make markets for consumer financial products and services work for Americans — whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer financial products. Congress established the CFPB to protect consumers by carrying out Federal consumer financial laws. Among other things, they: - Conduct rule-making,… (Washington, DC)
  • Department of Housing and Urban Development (HUD)
    HUD's mission is to increase homeownership, support community development and increase access to affordable housing free from discrimination. To fulfill this mission, HUD will embrace high standards of ethics, management and accountability and forge new partnerships--particularly with faith-based and community organizations--that leverage resources and improve HUD's ability to be effective on the community level. Recorded message will transfer your call to a local HUD office.… (Washington, DC)
  • Federal Trade Commission (FTC)
    Enforces federal consumer protection laws concerning false advertising, deceptive business practices, inaccurate credit reports and handles complaints regarding credit cards, failure of banks to disclose credit terms, denial of credit because of discrimination and inaccurate disclosure of credit reports. May be able to assist with problems of abusive collection agencies. (Washington, DC)
  • Federation of State Medical Boards
    Directory of state medical boards and links to disciplinary actions taken against doctors. (Washington, DC)
  • HHS-TIPS Fraud Hotline, (HHS)
    Accepts complaints about Medicare and Medicaid fraud. Callers are not required to identify themselves, and if they do not want to speak to a Hotline representative, they may mail, e-mail or fax their complaint. (Washington, DC)
  • Inspector General's Fraud Hotline, (HUD)
    Accepts e-mail complaints related to fraud, waste, and abuse in HUD programs and operations, including mismanagement or violations of law, rules, or regulations by HUD employees or program participants. HUD's page warns consumers that sending e-mail complaints will not protect their privacy or confidentiality. (Washington, DC)
  • National Consumers League's Fraud Center
    National Fraud Information Center (NFIC) provides recorded information on current frauds; tips on how to avoid becoming a victim; consumer publications you can order; and access to staff who provide referral services and assistance in filing complaints. (Washington, DC)
  • National Fraud Information Center (NFIC)
    Use their "Online Incident Report Form" to report phone or mail fraud, fraudulent advertisements in magazines, newspapers, and television, or fraud via commercial online services or the Internet. (Washington, DC)
  • Office for Victims of Crime (OVC) - Dept. of Justice
    The Office for Victims of Crime offers information and publications about state victim assistance and compensation programs, as well as advice and resources for victims of a variety of crimes. (Washington, DC)
  • Office of Consumer Complaints, Federal Maritime Commission (FMC)
    The Federal Maritime Commission (FMC) is an independent regulatory agency responsible for the regulation of oceanborne transportation in the foreign commerce of the U.S. The Office of Consumer Affairs and Dispute Resolution Services provides a number of services designed to assist shippers, carriers, cruise operators and other industry participants resolve commercial disputes or problems related to the business practices of regulated entities including, an Ombuds… (Washington, DC)
 
 
 
 

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