Consumer Services Guide (CSG)

Consumer Services Guide (CSG) Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the 'Guide', some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Records Found: 14

Travel



• Alabama Department of Public Safety
  The Department of Public Safety is a full-fledged, statewide law enforcement agency comprising six divisions: Administrative, Alabama Bureau of Investigation, Driver License, Highway Patrol, Protective Services, and Service.
  
  
• American Society of Travel Agents (ASTA)
  The American Society of Travel Agents' mission is to enhance the professionalism and profitability of member agents through effective representation in industry and government affairs, education and training, and by identifying and meeting the needs of the traveling public.
  
  
• Aviation Consumer Protection Division (ACPD) for persons with disabilities, (DOT)
  This hotline will provide general information to consumers about the rights of air travelers with disabilities, respond to requests for printed consumer information, and assist air travelers with time-sensitive disability-related issues that need to be addressed in "real time." The line is staffed from 7 a.m. to 11 p.m. Eastern time, seven days a week. Air travelers who experience disability-related air travel service problems may…
  
  
• Aviation Consumer Protection Division (ACPD), (DOT)
  The ACPD operates a complaint handling system for consumers who experience air travel service problems. Consumers with concerns about airline safety should call the Federal Aviation Administration toll-free at 1-800-255-1111. Consumers with concerns about aviation security should register their comments with the Transportation Security Administration at www.tsa.gov/public/contactus.
  
  
• California Highway Patrol (CHP)
  Field offices can determine if automobiles meet the state's safety, noise or smog regulations. Consumers with questions regarding their vehicles should call a local field office. Check telephone book for locations throughout the state.
  
  
• Department of Transportation (DOT)
  The mission of the Department is to serve the United States by ensuring a fast, safe, efficient, accessible and convenient transportation system that meets our vital national interests and enhances the quality of life of the American people, today and into the future.
  
  
• Federal Aviation Administration (FAA), (DOT)
  Contact for problems with any FAA responsibility such as carry-on luggage and child safety seats. (For problems that do not involve safety call the Department of Transportation.)
  
  
• Motorists Assurance Program (MAP)
  Program devoted to improving communication and trust between the auto repair industry and its customers.http://www.motorist.org
  
  
• National Highway Traffic Safety Administration (NHTSA), (DOT)
  You can register a complaint regarding anything involving vehicle safety and learn if there is an active investigation. Recording provides information on vehicle safety, recalls and defects. Give make, model and year of car to learn if it has been subject to a recall or is under investigation. Crash test data is available; also gives information on child safety seats. Leave your address and the…
  
  
• National Passport Information Center - DoS
  For information on U.S. passports, including the status of pending applications, as well as locations of the over 4,500 passport acceptance facilities.
  
  
• National Passport Information Center - DoS
  For information on U.S. passports, including the status of pending applications, as well as locations of the over 4,500 passport acceptance facilities.
  
  
• Overseas Citizens Services - DoS
  For help with emergencies and non-emergencies affecting private Americans abroad. Office of Children's Issues (international child abduction and adoption of foreign children) call: (202) 736-7000/ fax: (202) 663-2674.
  
  
• Travel Consumer Restitution Corporation Administration Center
  
  
  
• Visa Services - DoS
  For information on U.S. visas for foreigners.