Consumer Services Guide (CSG)
Consumer Services Guide (CSG) Edition
The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the 'Guide', some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.Listings for the City of Washington
These are the results for consumer specific consumer resources for DC. The listing is grouped by primary service category, then sorted alphabetically.
- Office of RESPA and Interstate Land Sales, (HUD)
Provides information about The Real Estate Settlement Procedures Act (RESPA), a consumer protection statute first passed in 1974. The purposes of RESPA are 1. to help consumers become better shoppers for settlement services and 2. to eliminate kickbacks and referral fees that unnecessarily increase the costs of certain settlement services. Provides information about RESPA's required disclosures and enforcement, how to file a complaint and others. (Washington, DC) - Securities and Exchange Commission (SEC)
Handles complaints about stock brokerage firms, mutual funds, stock transactions, stolen or lost certificates, and insider trading. The Commission is responsible for preventing fraud and deception in the purchase and sale of securities and this office and also administers federal laws involving securities and finances to protect investors and the public. (Washington, DC) - Center for Democracy and Technology
A nonprofit public interest organization dedicated to developing and advocating public policies that advance constitutional and civil liberties and democratic values in new computer and communications technologies. CDT provides reports on free speech, privacy, and international Internet issues. (Washington, DC) - Administration on Aging, (HHS)
Government site includes a directory of state agencies on aging, a directory of state long-term-care ombudsmen, and a link to the Eldercare Locator to help you contact local service agencies. (Washington, DC) - Alliance Against Fraud in Telemarketing and Electronic Commerce (AAFTEC)
A coalition of public interest groups, trade associations, labor unions, businesses, law enforecment agencies, educators, and consumer protection agencies. Members promote efforts to educate the public about telemarketing and Internet fraud, and how consumers can shop safely by phone and online. (Washington, DC) - Americans with Disabilities Act (ADA) Information Line, (DOJ)
The U.S. Department of Justice provides information about the Americans with Disabilities Act (ADA) through a toll-free ADA Information Line. This service permits businesses, State and local governments, or others to call and ask questions about general or specific ADA requirements including questions about the ADA Standards for Accessible Design. ADA specialists are available Monday through Friday from 9:30 AM until 5:30 PM (eastern time)… (Washington, DC) - Antitrust Division, (DOJ)
For over six decades, the mission of the Antitrust Division has been to promote and protect the competitive process — and the American economy — through the enforcement of the antitrust laws. The antitrust laws apply to virtually all industries and to every level of business, including manufacturing, transportation, distribution, and marketing. They prohibit a variety of practices that restrain trade, such as price-fixing conspiracies,… (Washington, DC) - Aviation Consumer Protection Division (ACPD) for persons with disabilities, (DOT)
This hotline will provide general information to consumers about the rights of air travelers with disabilities, respond to requests for printed consumer information, and assist air travelers with time-sensitive disability-related issues that need to be addressed in "real time." The line is staffed from 7 a.m. to 11 p.m. Eastern time, seven days a week. Air travelers who experience disability-related air travel service problems may… (Washington, DC) - Aviation Consumer Protection Division (ACPD), (DOT)
The ACPD operates a complaint handling system for consumers who experience air travel service problems. Consumers with concerns about airline safety should call the Federal Aviation Administration toll-free at 1-800-255-1111. Consumers with concerns about aviation security should register their comments with the Transportation Security Administration at www.tsa.gov/public/contactus. (Washington, DC) - Bureau of Citizenship and Immigration Services (BCIS), (DHS)
The USCIS is responsible for the administration of immigration and naturalization adjudication functions and establishing immigration services policies and priorities. These functions include: adjudication of immigrant visa petitions; adjudication of naturalization petitions; adjudication of asylum and refugee applications; adjudications performed at the service centers, and all other adjudications performed by the INS. Please visit the website for more information regarding the department. (Washington, DC) - Bureau of Indian Affairs - DOI
Bureau of Indian Affairs The Bureau of Indian Affairs (BIA) responsibility is the administration and management of 55.7 million acres of land held in trust by the United States for American Indians, Indian tribes, and Alaska Natives. There are 562 federal recognized tribal governments in the United States. Developing forestlands, leasing assets on these lands, directing agricultural programs, protecting water and land rights, developing and… (Washington, DC) - Bureau of Land Management - DOI
The Bureau of Land Management (BLM), an agency within the U.S. Department of the Interior, administers 261 million surface acres of America's public lands, located primarily in 12 Western States. The BLM sustains the health, diversity, and productivity of the public lands for the use and enjoyment of present and future generations. (Washington, DC) - Bureau of Public Debt, (DOTT)
Please visit the website for more information regarding the department. (Washington, DC) - Center for Science in the Public Interest (CSPI)
The nonprofit organization conducts research, education, and advocacy on nutrition, health, food safety, and related issues as well as publishes the monthly Nutrition Action Healthletter, among other publications. (Washington, DC) - Center for the Study of Services
Books, pamphlets and services help consumers select doctors, hospitals, health plans, and get good prices on new cars. Publications also help consumers shop for good prices and desired features in big-ticket products such as audio-video, major appliances, sporting goods, tires, home-office, etc. (Washington, DC)