Consumer Services Guide (CSG)

Consumer Services Guide (CSG) Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the 'Guide', some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

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• Architects Board
  The Board protects the health, safety, and welfare of the public through the regulation of the practice of architecture in California. It establishes regulations for examination and licensing of the profession of architecture in California.
  (added July 2007)
• Arbitration Certification Program (ACP)
  The Department of Consumer Affairs' Arbitration Certification Program (ACP) certifies and monitors third-party arbitration programs of participating automobile manufacturers to ensure compliance with California laws and regulations governing resolution of warranty disputes involving new/used vehicles purchased with the manufacturer's new-car warranty. The ACP also ensures that certified programs conduct dispute resolution in a fair and expeditious manner.
  (added July 2007)
• Acupuncture Board
  The mission of the Acupuncture Board is to protect and educate the public through appropriate regulation of licensure, education standards, and enforcement of the Acupuncture Licensure Act, which includes Oriental Medicine.
  (added July 2007)
• California - Department of Consumer Affairs
  The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA helps consumers learn how to protect themselves from unscrupulous and unqualified individuals. The Department also protects professionals from unfair competition by unlicensed practitioners.
  (added July 2007)
• Consumer Credit Management Services (CCMS)
  Consumer Credit Management Services (CCMS) is a nationally based non-profit organization whose purpose is to educate and assist families and individuals in the areas of money, credit and debt. CCMS provides debt counseling and budget planning, debt restructuring, financial education and community awareness through seminars, media and the distribution of educational materials.
  (added June 2007)
• National Fair Housing Advocate
  The National Fair Housing Advocate Online is a resource designed to serve both the fair housing advocacy community and the general public with timely news and information regarding the issues of housing discrimination. This site is maintained by the Tennessee Fair Housing Council.
  (added May 2007)
• Flex Your Power
  Flex Your Power is California's statewide energy efficiency marketing and outreach campaign. Initiated in 2001, Flex Your Power is a partnership of California's utilities, residents, businesses, institutions, government agencies and nonprofit organizations working to save energy. The campaign includes retail promotions, a comprehensive website, an electronic newsletter, educational materials and advertising.
  (added May 2007)
• California Department of Community Services and Development (CSD)
  Community Services & Development (CSD) is a state department of the California Health and Human Services Agency. CSD administers federal programs to help low-income families achieve and maintain self-sufficiency, meet their home energy needs, and reside in housing free from the dangers of lead hazards. In addition, CSD administers a state-funded Naturalization Services Program that assists legal permanent residents to obtain citizenship. CSD works with…
  (added May 2007)
• Alliance to Save Energy
  The Alliance to Save Energy offers consumers all the information they need to save money, increase comfort, and even reduce pollution through energy efficiency. - Cut your home utility bills — freeing money for other things. - Increase your comfort. - Reduce pollution and greenhouse gas emissions. - Increase national security. - Relax while energy-efficient technologies and products continue producing these benefits for you day…
  (added May 2007)
• Sonoma County Legal Aid (SCLA)
  Legal information and clinics in the areas of eviction, family law, child support and custody for Sonoma County residents with low incomes. All clinics are by appointment only. Bilingual (Spanish-English). Workshops Open To Anyone.

  (added April 2007)
• Sonoma WORKS
  The SonomaWORKS Program is designed to help you find a job to support you and your family. The program will help you become an advocate for your own self-sufficiency.
  (added April 2007)
• Family Youth and Children's Services (Child Protective Services-CPS) 

  The Family, Youth and Children's Services Division works with individuals and the community to ensure the safety and well-being of children under 18. Staff provides protective and supportive social services in the belief that children and their families deserve stable nurturing homes, a supportive environment, and a sense of personal empowerment and hope.
  (added April 2007)
• Sonoma County Adult and Aging Services
  The Adult and Aging Services Division of Sonoma County works with individuals and the community to ensure the safety and well-being of vulnerable adults. Staff provides protective and supportive social services as well as community training and coordination. The staff advocates for and strives to achieve the goals of safety, health, dignity, and independence for older adults, veterans and persons with disabilities.
  (added April 2007)
• Sonoma County - Small Claims Advisory Service
  Assistance and procedural information on matters related to Small Claims Court. Information and materials provided on: case preparation, procedures for filing, collecting court judgments, self representation in court, etc. Will provide information on cases outside of Sonoma County. No translators for non-English speakers available. Must provide their own interpreter for Small Claims services and for their court hearing. Cannot represent in court and will not…
  (added April 2007)
• Recourse Mediation Services
  RECOURSE offers community members ways to work through disagreements together, in an atmosphere of respect, by providing mediation and education services, regardless of how little they can pay.
  (added April 2007)
• Sonoma County Sheriff
  This department provides law enforcement, court security services and detention services to the citizens of Sonoma County. Helps with an eviction when a Writ of Possession has been issued by the Court in an Unlawful Detainer Action.
  (added April 2007)
• Sonoma County Human Services Department
  The goal of the Sonoma County’s Human Services Department (HSD) is to protect and improve the well-being of the individuals and families who reside in Sonoma County – especially those who cannot protect themselves. They accomplish this by providing many different forms of assistance, including employment services, in-home support to aging and disabled individuals, Veteran’s services, foster care, food stamps, cash assistance, and eligibility for…
  (added April 2007)
• Sonoma County Assessor's Office
  The Sonoma County Assessor's Office is responsible for determining the assessed value of each parcel for property tax purposes in accordance with California's property tax laws.
  (added April 2007)
• Community Development Commission
  The CDC administers a range of programs designed to assist low to moderate income homeowners and tenants and to encourage commercial revitalization. Rental assistance is offered to lower income tenants through subsidized rents. Rehabilitation loans are offered to landlords to maintain existing affordable rental units. Lower income owner-occupants are provided financial assistance to rehabilitate their home.
  (added April 2007)
• Sonoma County - Housing Authority
  The Section 8 Housing Choice Voucher Program is authorized under Section 8 of the United States Housing Act of 1937 and amended by the Quality Housing and Work Responsibility Act of 1998. The purpose of the program is to provide rental assistance to very low-income families and individuals to enable them to rent decent, safe and affordable housing. Very low income persons and/or families are…
  (added April 2007)
• City of Santa Rosa - Department of Economic Development and Housing
  The Department of Economic Development and Housing of the City of Santa Rosa administers a variety of programs to facilitate a positive business climate and encourage the development of existing and emerging industry clusters; effectively manage the community’s parking assets; revitalize blighted and economically disadvantaged areas; and develop and administer a variety of affordable housing programs.
  (added April 2007)
• California Franchise Tax Board
  

  This agency is responsible for administering two of California's major tax programs: Personal Income Tax and the Corporation Tax. They also have responsibility for administering the Homeowner and Renter Assistance (HRA) program, and other non-tax programs and delinquent debt collection functions, including child support debt collections and delinquent vehicle registration debt collections on behalf of the Department of Motor Vehicles.

  Nonrefundable Renter's Credit is a…
  (added April 2007)

• West County Community Services (WCCS)
  WCCS operates five critical social services departments serving thousands of youth, adults, and seniors every year. The program departments include: Counseling and Prevention, Adult and Youth Employment, Russian River Senior Resource Center, After School Programs and Emergency Food & Housing Services. Services are provided throughout the region, including Guerneville, Monte Rio, Forestville, Sebastopol, Occidental, Cazadero, and Santa Rosa.
  (added April 2007)
• Vineyard Workers Services Center
  Providing housing assistance and services to farm workers in Sonoma Valley. Bilingual (Spanish-English).

  (added April 2007)
• Sonoma County Adult And Youth Development (SCAYD)

  Offers resources and referrals in Rohnert Park. This agency provides emergency rental assistance funds to help tenants keep their rental units, or help with first month's rent and/or deposits for moving into a rental unit (HCA Fund Program).
 
 

  (added April 2007)

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