Consumer Services Guide (CSG)
Consumer Services Guide (CSG) Edition
The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the 'Guide', some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.Records Found: 30
- Asian Law Caucus (ALC)
Non-profit legal organization which offers assistance to low-income consumers. Promote, advances and represents the legal and civil rights of Asian and Pacific Islander communities. ALC provides help throughout the Bay Area. Free or low-cost, depending on income. Housing Advocacy Project: Beyond Eviction Defense The Housing Advocacy Project addresses the lack of affordable housing in the Bay Area. The project provides legal assistance to individual non-English… - Aviation Consumer Protection Division (ACPD) for persons with disabilities, (DOT)
This hotline will provide general information to consumers about the rights of air travelers with disabilities, respond to requests for printed consumer information, and assist air travelers with time-sensitive disability-related issues that need to be addressed in "real time." The line is staffed from 7 a.m. to 11 p.m. Eastern time, seven days a week. Air travelers who experience disability-related air travel service problems may… - Aviation Consumer Protection Division (ACPD), (DOT)
The ACPD operates a complaint handling system for consumers who experience air travel service problems. Consumers with concerns about airline safety should call the Federal Aviation Administration toll-free at 1-800-255-1111. Consumers with concerns about aviation security should register their comments with the Transportation Security Administration at www.tsa.gov/public/contactus. - California Center for Law and the Deaf
Provides legal advice and assistance for deaf and hearing-impaired clients in areas of discrimination, accessibility and accommodations. Areas include the workplace, public facilities, special education, media, emergency information and telecommunications access. Handles individual and class action suits. The California Center for Law and the Deaf (CalCLAD), established in December, 1978, is committed to the protection and advancement of the legal rights of deaf and hard-of-hearing… - California State Department of Fair Employment and Housing
The Mission of the Department of Fair Employment and Housing is to protect the people of California from unlawful discrimination in employment, housing and public accommodations, and from the perpetration of acts of hate violence. DFEH receives and investigates discrimination complaints in its twelve district offices throughout the State. Ten offices handle employment, public accommodations and hate violence cases and two offices handle housing cases.… - Center for Social Advocacy
The Center for Social Advocacy is responsive to issues of housing discrimination, hate crimes, youth alienation and modern-day slavery and human trafficking. They provide counseling, tenant/landlord assistance, mediation, community outreach education and/or training, fair housing advocacy and a variety of volunteer services. - Civil Rights Division, (DOJ)
The Division is the program institution within the federal government responsible for enforcing federal statutes prohibiting discrimination on the basis of race, sex, handicap, religion, and national origin. Contact the Housing Discrimination Tip Line to report an incident of housing discrimination: 1-800-896-7743 (toll-free Tip Line) (202) 514-4713 (local calls) (202) 305-1882 (TTY) (202) 514-1116 (Fax) fairhousing@usdoj.gov - Civil Rights Office
Investigates complaints (preferably in writing) about civil rights issues. - Davis Human Relations Commission
The Human Relations Commission works to promote cohesiveness and understanding among the members of the community by advising the City Council on the development of programs related to mediating disputes, investigating complaints, and preparing reports on discrimination of all kinds in the city. - Department of Housing and Urban Development (HUD)
HUD's mission is to increase homeownership, support community development and increase access to affordable housing free from discrimination. To fulfill this mission, HUD will embrace high standards of ethics, management and accountability and forge new partnerships--particularly with faith-based and community organizations--that leverage resources and improve HUD's ability to be effective on the community level. Recorded message will transfer your call to a local HUD office.… - Employees Benefits Security Administration - DOL
The Employee Benefits Security Administration (EBSA) is committed to educating and assisting the 150 million Americans covered by the 730,000 private retirement plans and six million private health and welfare plans and the plan sponsors and members of the employee benefits community. EBSA promotes voluntary compliance and facilitates self-regulation, working diligently toprovide quality assistance to plan participants and beneficiaries. - Equal Employment Opportunity Commission (EEOC)
EEOC enforces Title VII of the Civil Rights Act of 1964, which prohibits employment discrimination based on race, color, religion, sex or national origin; the Age Discrimination in Employment Act; the Equal Pay Act; prohibitions against discrimination affecting individuals with disabilities in the federal sector; sections of the Civil Rights Act of 1991, and Title I of the Americans with Disabilities Act, which prohibits discrimination… - Fair Housing Hotline Project
Legal Services of Northern California (LSNC) operates the Fair Housing Hotline Project. You may call this hotline to obtain advice and assistance regarding: -Fair housing questions -Violations of fair housing laws -Fair housing fact sheets and other informational materials -Referrals to other sources for fair housing information -Referrals to other organizations that will help you with fair housing enforcement -Information and schedules about fair housing… - Fair Housing Law Project
FHLP provides free legal services to people who have experienced discrimination in acquiring or keeping housing in Santa Clara County. FHLP's three attorneys represent victims of housing discrimination at every stage of the process - including early advocacy, investigation, administrative complaints, mediation, and, when necessary, federal and state court litigation. - Gray Panthers
A multi-generational progressive organization advocating and educating for social and economic justice throughout the nation. Call one of the branches to obtain information about the chapter nearest you. - Hayward Human Services Commission
The Human Services Commission advises the City Council about the social problems and needs of the community, coordinates community social resources, and seeks voluntary solutions to discourage and prevent any and all forms of recognized discrimination. The Human Services Commission reviews applications for the City’s social service funds and makes recommendations to the Hayward City Council. - Housing Rights, Inc.
Their goal is to eliminate discrimination in housing, prevent evictions/foreclosures and encourage diversity in Alameda and Contra Costa counties. They assist tenants and landlord, homeowners and housing providers to understand their rights and responsibilities and resolve problems, so that EVERYONE will have a real opportunity to live in decent, affordable housing wherever it may be located. Service Area: Alameda County and all of Contra Costa… - Inland Mediation Board
Provides dispute resolution and mediation in small claims court for landlord/tenant disputes and free representation for unlawful detainer lawsuits. Provides a range of services for persons who have experienced housing discrimination; counseling for FHA delinquent loans, FHA reverse mortgages and homebuyers counseling. - Language Rights Hotline
Have you been subject to discrimination based on your language or your accent? Does your employer require you to speak only English at work? The Language Rights Project sponsors the Language Rights Hotline, providing free multilingual telephone advice and referrals in English, Spanish, Mandarin and Cantonese. Workers who fear their language rights may have been violated should call the 800 number for legal advice and… - National Community Reinvestment Coalition (NCRC)
NCRC's goal is to end discriminatory banking practices and increase the flow of private capital and credit into underserved communities across the country. - Office of Civil Rights, (HHS)
The Department of Health and Human Services, through the Office for Civil Rights, promotes and ensures that people have equal access to and opportunity to participate in and receive services in all HHS programs without facing unlawful discrimination. Through prevention and elimination of unlawful discrimination, the Office for Civil Rights helps HHS carry out its overall mission of improving the health and well-being of all… - Office of Fair Housing and Equal Opportunity, (HUD)
HUD's Office of Fair Housing and Equal Opportunity administers federal laws and establishes national policies that ensure all Americans have equal access to the housing of their choice. Particular activities carried out by the Office include implementing and enforcing the Fair Housing Act and other civil rights laws. - Office of Public Affairs - DOL
- Pacific Community Services
Serves Contra Costa and Solano Counties. Provides housing counseling services to families in danger of losing their homes; mediation for landlord/tenant disputes and pre- and post-occupancy counseling for federally-subsidized housing programs. Conducts workshops for all aspects of home purchase and ownership. Investigates complaints about the violation of fair housing laws and makes legal referrals. Hotline: (800) 914-6874 - Parent Advocacy Coalition for Educational Rights (PACER)
With the motto of parents helping parents, this organization's mission is to improve the quality of life for children and young adults with disabilities. Nationwide programs found through the website include health information and advocacy centers, early childhood intervention, children mental health services, and independent housing assistance. Other publications, references, and links are found on the website.