Updated: October 06 2006

Aviation Consumer Protection Division (ACPD) for persons with disabilities, (DOT)

This hotline will provide general information to consumers about the rights of air travelers with disabilities, respond to requests for printed consumer information, and assist air travelers with time-sensitive disability-related issues that need to be addressed in “real time.” The line is staffed from 7 a.m. to 11 p.m. Eastern time, seven days a week. Air travelers who experience disability-related air travel service problems may call the hotlines listed below to obtain assistance. As in the past, air travelers who would like DOT to investigate a complaint about a disability issue must submit their complaint in writing or via e-mail. (Please visit webpage for details.)

In assisting individuals with disabilities who may have air travel complaints that require immediate intervention, the role of the DOT employees would be one of facilitating compliance with DOT’s rules and suggesting possible customer-service solutions to the airline involved. Since compliance with the Air Carrier Access Act and DOT’s implementing regulations remains the obligation of the carrier, airline employees would continue to decide what action will be taken in any given situation.

Primary Address

Aviation Consumer Protection Division (ACPD) for persons with disabilities, (DOT)
Department of Transportation
Washington, DC 20590
Phone: (202) 366-2220
Web: http://airconsumer.ost.dot.gov/hotline.htm

Region(s) Served

• National

Locations

• ACPD - Washington Office
  Department of Transportation,
  1200 New Jersey Ave, SE
  Washington, DC 20590
  Toll-free: (800) 778-4838
  Phone: (202) 366-2220

Related Programs

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